- Joined
- Oct 8, 2016
- Messages
- 2,834
- Reaction score
- 1,211
I wish to give a big shout out to Madcow Rocketry for their fantastic customer service!
I recently discovered that one of the main fins was warped. Somehow I missed it during initial parts inspection. So last Thursday morning I fired off an email to Madcow asking if the part was under warranty, and if not what the replacement cost would be. By mid afternoon of the same day, I received a reply stating they had shipped out a replacement. I received the fin Yesterday.
Thank you Madcow!
I recently discovered that one of the main fins was warped. Somehow I missed it during initial parts inspection. So last Thursday morning I fired off an email to Madcow asking if the part was under warranty, and if not what the replacement cost would be. By mid afternoon of the same day, I received a reply stating they had shipped out a replacement. I received the fin Yesterday.
Thank you Madcow!