Another update.
An hour or two ago, my phone rang. The house phone, my landline. It's is usually spammers but looking at the phone number, which had an area code I didn't recognize but with an actual name that didn't look spammy, I picked up. I was ready to just hang up quickly, because I've found it isn't worth it to engage spam calls.
But it was actually a guy from Belleville, one of the nicest guys you will ever talk to on the phone. He had gotten my email about the postal charges and told me I would be getting a refund check in the mail (yes, we made the obligatory jokes about whether or not the check would make the rounds down to Memphis first). He was very apologetic about the delays, we talked about the postal delays that are happening due to high volume, and also that periodically they have to do cleanings due to contamination, and generally the works are gummed up. I'm not sure how much I'll be getting back but will appreciate whatever it is.
The good news is that he said the stay at home orders have been a boon to their business: orders of hobby supplies are way up.
I'm considering the incident resolved with a favorable note to Belleville. They shipped my order within a business day and responded within hours both times I emailed them. The order was appropriately packaged and arrived safely despite USPS delays outside Belleville's control. My concern about postage overcharging is resolved.
These guys get the Marc_G "Good Egg" certification. I recommend them (as long as you don't need your stuff in a hurry).
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If the item your shipping needs to have a sticker indicating you to handle with care, then it is up to the shipper to pack that item good enough for transit.
That is why UPS doesn’t use “Fragile” stickers. Because if you have a parcel packed by UPS(not the UPS Store) they make sure it is packed well enough to make it to its destination. That goes for fed ex also. Fed ex can ship a carton of eggs across the country and not one will be broke. ****If they pack it for you****
