jester5900
Member
- Joined
- Jan 11, 2014
- Messages
- 12
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Anyone else having problems with semroc orders?
Give them some consideration with their situation. Reorder what you need, you know you're going to get your money's worth. Besides, it's a problem you'll never have to deal with again.Placed a order got it in a timely manner. But got a wrong item. Contacted them about it and found out a refund was issued instead of sending the correct item out, which is in stock. So now to get what I need, I have to place another $20.00 order. What kind of crap is that? Sounds like bad business to me. I have always had great customer service, but this just doesn't go down well.
Jester,
You are maligning a much beloved family business that is in its final days. While it is regrettable that the part you were looking for wasn't available, and won't be again from this company under its current ownership, you are not out anything, except for a bit of time, and perhaps a small amount of money needed to purchase the needed parts from another vendor. Get over it.
Your attitude in this matter hasn't gained you any friends. Now would be a very good time to close this identity down, and try again fresh with another (unrecognizable and more understanding) one. Nine posts and you've already burned your bridges.
I smell a troll.
TA
Is that some kind of threat K'Tesh ?
+ 1I smell a troll.
TA
No, it's a promise.
You have a career total of 10 posts and more than half are in this thread p****ing and moaning about ONE order getting fudged up, of which the odds are 99.8% it will be fixed in a matter of about 3 days.
SEMROC is in an extremely unfortunate and sad situation brought about by a really almost unbelieveable series of misfortunes and they (Sheryl and Bruce) are working extremely hard to deal with a onslaught of orders they really never anticipated under the circumstances.
Many people, I would be very confident in saying MOST people, active in model rocketry are very sad to see SEMROC, the variety of products they offered and the true enthusiasm they had (and have) for the hobby go. They will be greatly missed.
SEVERAL DAYS AGO, they posted on several different forums (including this one) that they were struggling to keep up with orders and asking for patience for minor delays. Over the years they have established a good-to-brilliant reputation for going every possible mile to keep customers happy so there are not too many people here who are going to be willing to believe they have suddenly turned into shifty grifters scheming to cheat you out of your little nose cone or whatever the he** it is you are ordering.
Maybe you knew nothing about any of this, but if you were on this forum at all, you should have noticed threads about the SEMROC situation clicked a couple of them, and had some inkling about what is going on.
If you take the time to resolve this situation like a grownup, it will get taken care of soon enough. In the meantime the best advice for you here (I haven't checked to see if you are pulling the same act on other forums) would be to quit while you are behind, pull the plug on this username, register another, and talk about building and flying rockets.
Is that some kind of threat K'Tesh ?
You apparently have suffered greatly from this catastrophe drop me a line and we can hug it out.
I had not heard of the difficulties nor decisions that have affected SEMROC. I have built only one of their kits and I was duly impressed with the SCALE model. I got it off a vendor at a launch two years ago. He remembers that I bought it and I think he's a little jealous that I got it instead of him. Now I know why. Does anyone know how much longer SEMROC will be honoring their orders? Or still be in business?
Anyone else having problems with semroc orders?
Placed a order got it in a timely manner. But got a wrong item. Contacted them about it and found out a refund was issued instead of sending the correct item out, which is in stock. So now to get what I need, I have to place another $20.00 order. What kind of crap is that? Sounds like bad business to me. I have always had great customer service, but this just doesn't go down well.
I did that. That's why I placed the order...
So move on then! Your not the one that's being hosed!!
Sure whatever boys.
Is that some kind of threat K'Tesh ?
Placed a order got it in a timely manner. But got a wrong item. Contacted them about it and found out a refund was issued instead of sending the correct item out, which is in stock. So now to get what I need, I have to place another $20.00 order. What kind of crap is that? Sounds like bad business to me. I have always had great customer service, but this just doesn't go down well.
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