I highly suspect RW's every Friday - Black Friday sales generated many orders that perhaps overwhelmed their packaging & shipping capabilities. Still, it would be very helpful (and appreciated by many) if someone at RW would post a few short comments here to help its customers understand their situation and when they expect to catch up. Something a simple as "we're really backed-up but we expect to finish shipping our orders by ...".
The few minutes it takes to post such a note goes a long way towards customer appreciation, understanding, and most importantly - patience and good will... :wink:
The few minutes it takes to post such a note goes a long way towards customer appreciation, understanding, and most importantly - patience and good will... :wink: