Been purchasing from LOC for a few years now and have met Jason and Dave a number of times. Always great service and their products are awesome.
When I decided to get my level 1 I had a dozen questions and was getting "opinions" from various places. After I had narrowed down my choices to LOC, I made the call and spoke to Jason and Dave. They answered every off the wall question I could come up with and educated me on a lot of stuff. Nothing better than going directly to the source.
I've only had a couple of minor issues with their stuff. Missing decals, question on assembly etc. In every instance, I get a response same day or in some cases a phone call to discuss my question. Everyone raves about Estes customer service which is good, but these guys blow them away. They are the real deal.