- Joined
- Apr 13, 2013
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I just had a couple of strange experiences with PTM&W (the makers of Aeropoxy), which make me wonder if they're going out of business.
Last Monday, I called to ask if some older epoxy that I found in the back of a cabinet was still good (based on the lot number). They promised to call me back, but never did.
Then, they have apparently let their web store die. They didn't take it down; it's just broken! When I called to place an order, since the web store was broken, Dianne said "yeah, it doesn't work any more."
Finally, I ordered (via phone) some more laminating epoxy. They sent it out in good time, but when I received it the resin can was badly dented on the bottom and they sent the wrong hardener. (The order slip had the right one, but they put the wrong one in the box.)
This all struck me as very unprofessional and made me wonder if they're having problems.
Last Monday, I called to ask if some older epoxy that I found in the back of a cabinet was still good (based on the lot number). They promised to call me back, but never did.
Then, they have apparently let their web store die. They didn't take it down; it's just broken! When I called to place an order, since the web store was broken, Dianne said "yeah, it doesn't work any more."
Finally, I ordered (via phone) some more laminating epoxy. They sent it out in good time, but when I received it the resin can was badly dented on the bottom and they sent the wrong hardener. (The order slip had the right one, but they put the wrong one in the box.)
This all struck me as very unprofessional and made me wonder if they're having problems.