JStarStar
Well-Known Member
- Joined
- Jun 5, 2009
- Messages
- 2,552
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I was a little too slow on the trigger to get this in before the lock, but this is important. (I tried a PM but got a 'inbox full' message)
(I've already edited out a little extra gratuitous :gavel::gavel: on the OP, we've probably had enough of that)
I placed a SEMROC order myself late late last Friday night (2 am or thereabouts).
After the whole thing went through and I got my automated confirmation message, I noticed I had made a minor error on the order MYSELF which might have led to some problems so I sent a followup email telling them of the correction. I figured they would read it in the morning (or maybe Monday morning for all I knew) and everything would be OK.
But no no no no no, some 10 minutes later my little email chime went off and there was a fresh email from SEMROC, saying (not a form response), "thanks for letting us know, we will make sure to make the correction."
That meant SOMEONE, which pretty much means Sheryl or Bruce, was sitting right there and keeping tabs on the ordering, at 2-2:30 on Saturday Freaking Morning.
For a company they have already with great reluctance made the decision to close. :y:
You think they had to sit there until 2-3-4 in the morning? It's not like if they waited until Monday to make the correction it would have made any difference in the order. Heck, the mistake was MY mistake, so if the order got botched up, it was really MY problem to worry about, not theirs.
When you get down to it, they don't really have that much (or much of anything) to gain by keeping me, or any other customer, happy, because the freaking company is going out of business!!! They don't have to worry about keeping customers happy for the future anymore!!!
Unless they actually have a committment to make sure their customers are treated well -- right to the end.
They do, because that was the way Carl ran the show.
My box from SEMROC arrived yesterday, and everything was just fine. I was happy to see it, because who isn't happy when a box of rockets arrives, but I was a little choked up too, because it's the last one I will get. There aren't that many companies who will go that extra distance to make their customers happy, so we all lose when one of them fades from the scene.
(I've already edited out a little extra gratuitous :gavel::gavel: on the OP, we've probably had enough of that)
I placed a SEMROC order myself late late last Friday night (2 am or thereabouts).
After the whole thing went through and I got my automated confirmation message, I noticed I had made a minor error on the order MYSELF which might have led to some problems so I sent a followup email telling them of the correction. I figured they would read it in the morning (or maybe Monday morning for all I knew) and everything would be OK.
But no no no no no, some 10 minutes later my little email chime went off and there was a fresh email from SEMROC, saying (not a form response), "thanks for letting us know, we will make sure to make the correction."
That meant SOMEONE, which pretty much means Sheryl or Bruce, was sitting right there and keeping tabs on the ordering, at 2-2:30 on Saturday Freaking Morning.
For a company they have already with great reluctance made the decision to close. :y:
You think they had to sit there until 2-3-4 in the morning? It's not like if they waited until Monday to make the correction it would have made any difference in the order. Heck, the mistake was MY mistake, so if the order got botched up, it was really MY problem to worry about, not theirs.
When you get down to it, they don't really have that much (or much of anything) to gain by keeping me, or any other customer, happy, because the freaking company is going out of business!!! They don't have to worry about keeping customers happy for the future anymore!!!
Unless they actually have a committment to make sure their customers are treated well -- right to the end.
They do, because that was the way Carl ran the show.
My box from SEMROC arrived yesterday, and everything was just fine. I was happy to see it, because who isn't happy when a box of rockets arrives, but I was a little choked up too, because it's the last one I will get. There aren't that many companies who will go that extra distance to make their customers happy, so we all lose when one of them fades from the scene.