I buy my rocket supplies from most of the vendors listed in this thread, including Apogee. I do appreciate Apogee's product descriptions, newsletters, videos, and yes, customer service. Rainmaker made some good points, especially about the cost and time involved in using more or less vendors for a project. One thing we have to remember is that for MPR, and especially HPR, we are largely dealing with a cottage industry, in that some vendors may be out stock on some things for a long time, even Apogee. Relatively small companies make a lot of what we need for our hobby, or smaller enterprises within larger companies, or we borrow devices/products from other industries not readily accessible to individuals like us for small retail sales. We are definitely better off that there are so many people providing so many things. The postage does add up, and it would be nice to be able to really get everything in one place at one time, but I just don't see that happening. Our local club vendor is great for motors at MSRP (no hazmat fee, yay!) and some supplies, but you can't get everything there either. This is not about Apogee. I recently ordered Rocketpoxy from Wildman, and my $35 epoxy me cost me $50 with postage. I just couldn't find it around here, I suppose because no one wants to stock a lot of expensive stuff that has a finite shelf life. I chose Wildman because the web site listed a lot of other stuff that would be included that in the end was not included. Email to their customer service was ignored. The web site was obviously out of date. Am I going to return it? No, it's not worth the time and additional cost to me, and I need the stuff for what I am doing. Would I have made the purchase from I vendor I already knew if I had known that before I ordered? Very likely. In the overall scheme of things it is not that big of a deal, considering what I spend on one motor.