4 inch polcarb nose cone recall

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WILDMANRS

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Wildman’s has been made aware of a problem with the 4 inch nose cone we have been using.
If you have received a 4inch polycarbonate nose cone from and the coupler does not fit into the cone please contact Cesaroni Technology for a replacement at [email protected] or call 905-887-2370
 
Great customer service as always Tim,,,

Good lookin out.....

Teddy
 
Hi All Has anyone heard anything from CTI on the nose cone recall? I emailed them and have not heard anything yet.
 
Likewise, I emailed CTI right away after receiving Tim's message but have not heard back. Both of the NCs I have are out of round by similar amounts.
 
I have a 2 of the nosecones that seem a bit tight (coupler goes in about 3/4" then gets stuck), but I thought a bit of sanding would fix it when I get around to building.
Is there an easy way to tell if they are just tight or if they are defective?
 
I was wondering the same thing myself. Mine are the same way. Is this the same problem everyone is having? I sent an email too. Nothing yet.
 
Got my email too. So, they want us to pay for the return of the defective nosecones. That's a little umm, un-cool. I'm not the one the made it out of spec. Anyone else a little irritated by that?
 
I still haven't seen a email. I also thought it seemed a little strange that they even want the defective nose cone back. What are they going to do melt it down and reuse it. Or maybe they don't trust you that you have a defective nose cone and you just want a free one.
 
Got my email too. So, they want us to pay for the return of the defective nosecones. That's a little umm, un-cool. I'm not the one the made it out of spec. Anyone else a little irritated by that?

I haven't checked other carriers, but it is $24.50 for me to do the return via USPS (two cones, one box). I may just instead sand the couplers to fit.
 
I also thought it seemed a little strange that they even want the defective nose cone back. What are they going to do melt it down and reuse it.

Probably to help assess the cause of the defects. Polycarbonate can't be melted down and reused.
 
Probably to help assess the cause of the defects. Polycarbonate can't be melted down and reused.

While your first statement may be true, your second statement is most definitely not an accurate statement.

Being in the manufacturing of plastic injection molds as well as the molding of parts- a blanket statement about polycarbonate -that you made is incorrect. There are literally thousands of different types of polycarbonate resins. Polycarbonate resins can be reground and re-used. The amount of regrind allowed in a given molded part depends - in medical products regrind usually isn't allowed. In toys with polycarbonate in them, they may be all re-grind. The determining factors on what can be reground and re-used are based on what specifics properties you are choosing the polycarbonate resin for.

Having said that, the nose cones in question aren' t just made from polycarbonate resin. I won't divulge other ingredients as that would be unfair to Wildman and CTI - they've invested time and money to develop there product to give them certain properties that make the nosecones able to perform to there specifications.

While I could make an educated guess, that's all it would be, whether CTI can use regrind or not on there nosecones.

My reply to this thread isn't to pick on Binder Design, for his comments, as there is some truth to his statement, - with 3D printers becoming so common, there are so many incorrect statements made about plastic resins - I hate for people here to be given data that isn't accurate. I come here to learn as many do and in areas I am clueless such as epoxies, paints, glassing, etc I count on accurate information and hope that if data on those topics isn't accurate that someone would look to respond to the post.
 
I haven't checked other carriers, but it is $24.50 for me to do the return via USPS (two cones, one box). I may just instead sand the couplers to fit.

I figured it wouldn't be cheap to ship back to Canada by any carrier. I was going to hit the post office today to check, but I'm sure my cost will be slightly more that yours as I'm even further away from Ontario.
 
I will call them on Monday.

Thanks for looking into this.

I sent an email back to them earlier suggesting that they could use a copy of our invoices to verify that we purchased rockets that need replacements, or that they could use prepaid return labels if they really need the NCs back. Haven't heard back yet.
 
Received a reply from CTI regarding the cost of returning the nosecones.

"Customers who have returned their defective Nose cone(s) will indeed be credited of some sort (via discount on next purchase or a small hardware accompanying the replacement). At this time we are in the preliminary stages of this recall, so we are sorting things out."
 
I guess I don't understand why CTI just doesn't send WM a box of nosecones for flyers to get their replacement. You turn in your recalled cone and Tim hands you a new one. Its done and simple. Why have to go through the hassle of sending it back to Canada. If it is $24.95 to send it you also have your time.
 
Alright...shipped my two defective nose cones to CTI today. $24.50 is the cheapest option to send those back Ontario, which is what everyone is going to pay from the US to send them back, plus the time to fill out the customs form and wait in line at the post office. I really hope the credit they're considering is worth this trouble to us and them.
 
Alright...shipped my two defective nose cones to CTI today. $24.50 is the cheapest option to send those back Ontario, which is what everyone is going to pay from the US to send them back, plus the time to fill out the customs form and wait in line at the post office. I really hope the credit they're considering is worth this trouble to us and them.

This whole thing is fully B.S. Where is the quality control in both CTI's processes and Wildman's vendor specs and incoming inspection/quality control?!?
 
OK guys I have seen enough .
CTI has handled this poorly from the start and it has just gotten worse .
If they have not taken care of you to your satisfaction please return your cone to us and when our new 4" filament wound cones are done hopefully later this month Wildman's will replace the CTI cone with a Wildman Filament wound cone when they arrive. And We will deal With CTI'
 
OK guys I have seen enough .
CTI has handled this poorly from the start and it has just gotten worse .
If they have not taken care of you to your satisfaction please return your cone to us and when our new 4" filament wound cones are done hopefully later this month Wildman's will replace the CTI cone with a Wildman Filament wound cone when they arrive. And We will deal With CTI'

Tim I can not applaud you more..
That is probably going to cost you big,,
no matter when your name is at stake...
My greatest compliments always,,

Teddy
 
OK guys I have seen enough .
CTI has handled this poorly from the start and it has just gotten worse .
If they have not taken care of you to your satisfaction please return your cone to us and when our new 4" filament wound cones are done hopefully later this month Wildman's will replace the CTI cone with a Wildman Filament wound cone when they arrive. And We will deal With CTI'

Thanks for your support Tim. I'll post updates here and let everyone here know how this resolves. My biggest fear is this will drag out for months and I'll still have a headless Punisher 4 and Dink at the end of April when we have our first launch. I hope I'm wrong.

- brant
 
I have a nose cone I'm pretty sure is involved in this recall, and another that could be. Does anyone have a dimensioned print that I could used to objectively evaluate them?? I'd like to know rather than guess or assume on these.
 
OK guys I have seen enough .
CTI has handled this poorly from the start and it has just gotten worse .
If they have not taken care of you to your satisfaction please return your cone to us and when our new 4" filament wound cones are done hopefully later this month Wildman's will replace the CTI cone with a Wildman Filament wound cone when they arrive. And We will deal With CTI'

Tim, while I am not involved in the recall I want to applaud your handling of this. Your customers could not ask for more.
 
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