Mao_Zedung
Well-Known Member
I had some questions for the guys at MAC and upon emailing them I got a pretty snarky response. Just wondering if anyone else has had similar issues with their customer service.
Wow.....really!I had some questions for the guys at MAC and upon emailing them I got a pretty snarky response. Just wondering if anyone else has had similar issues with their customer service.
What exactly did you write? Oftentimes responses can be misinterpreted.I had some questions for the guys at MAC and upon emailing them I got a pretty snarky response. Just wondering if anyone else has had similar issues with their customer service.
I had some questions for the guys at MAC and upon emailing them I got a pretty snarky response. Just wondering if anyone else has had similar issues with their customer service.
Don’t want to get doxxed or doxx myself to Mike, so no can do. I want to be very clear that Mike wasn’t “mean,” rather snarky and condescending. Nothing against him or his kits. Post was just curious whether he was normally like that.I'm calling bull. Let's see what was written
Yeah. It felt as though you were being quite condescending to me, though I completely accept it’s easy to misinterpret tone and verbiage over email. Just something to be aware of. I still love your products and what you do for the hobby.Wow.....really!
For sure. This was one of the only times I’ve interacted with Mike so it was a bit confusing. Nothing against him, I have one of his kits and love it. I could be misinterpreting this all, and I don’t want any of this to deter anyone from buying from Mike.Mike at MAC Performance is one of the Good Guys.
That said, one must keep in mind that the "tone" of any form of written/typed communication can be hard to interpret. And just to be clear, that stands true for either end of the conversation.
Maybe, Mike was not being snarky, but terse because he was in a hurry? Anything is possible.
I know him personally, if just from QCRC launches and Wildman's after launch events. Never had a bad experience with Mike.
How about just taking this up 1:1 instead of making a federal case out of it Chairman Mao?Yeah. It felt as though you were being quite condescending to me, though I completely accept it’s easy to misinterpret tone and verbiage over email. Just something to be aware of. I still love your products and what you do for the hobby.
No, never, in fact, hell no.I had some questions for the guys at MAC and upon emailing them I got a pretty snarky response. Just wondering if anyone else has had similar issues with their customer service.
That’s a good pointSaying that a vendor did something wrong in a public forum, without explaining what it was and thus giving the vendor a chance to reply, is the equivalent of a cheap shot. I understand why you don’t want to be “doxxed”, but raising abstract doubt about the vendor was unfair.
It’s possible that your interpretation of “snarky” was an overreaction to something you didn’t understand.
People treat the build threads almost like a competition sometimes. So many threads with somebody doing something overly complicated and then they never finish the rocket, or at least never update the thread. I'd say just go for it.(though my skills likely won't do it justice).
Skills won't do what justice? Just do it. It's not a contest - people just like to see rockets get built.Mike's been super helpful to me. I'm just starting a 3" Zodiac build, am so pleased with the kit and materials that I'm thinking about starting a build thread (though my skills likely won't do it justice).
We want to see them fly too!Skills won't do what justice? Just do it. It's not a contest - people just like to see rockets get built.
Heyy, heyy, heyyyy..Mike is the Ace of Aces. I've had excellent experience with pretty much all rocket vendors, but Mac Performance is my favorite!!
Jim
Now now. Jimmy loves you too, Teddy. That should make him wake up screaming.Heyy, heyy, heyyyy..
Comon Jim.
Wad about meeee..
My mother always said "I love you all equally", lol..
Teddy
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