I have a new Astro Vision camera.that has never been used. I downloaded the program and went through the protocall for testing the camera. It states that there are no pics in the camera each time I try a test download. This happened on both my lap top and desk top. I realize this is an old item. I tested the batteries and all are at 1.72 volts. Am I doing something wrong or did the cameras have a lot of problems? I know the item was discontinued. Are there any fixes available?