rockets
Well-Known Member
To BEC and anyone who experienced the aforementioned problems with their Q-Jet order:
Strongly suggest you e-mail Quest customer service and notify them. I e-mailed them a couple of days ago asking if they are giving at least a partial refund since the first batch has limited functionality.
Received a reply today from Mr. Karl Baumann, VP of R&D at RCS. He says that they are reducing the OD and recessing the front end of the newer motors to address the fit and engine hook problems. He also offered to replace the Q-Jets that I ordered with the revamped ones, when they are available.
Now that's what I call great customer service! Will be ordering the Cs and Ds when available. Keep on rock(ateer)in'!
Yes, Aero-Tech/Quest customer service is AMAZING!
I've always had a great experience with them, and they've always fixed their mistakes, if they ever do (Which is pretty rare)
5 stars for their customer service!
Thanks,