Kelly
Usually remembers to get the pointy end up
Earlier today I received notice that my Paypal account had been "permanently Limited", which is their euphemism for 'cancelled'. I thought at first it was just phishing, but after I verified that it had, indeed, been cancelled I immediately phoned their customer service. Even after escalation, all I was told was that indeed it was cancelled; they (the CSR supervisor) didn't see any activity that could have caused this; that the decision was made by a "back room" team with whom I could not communicate, that the decision was permanent, with no appeals process, that there was no way even for customer service to ever learn of the reason(s), and that their algorithms for determining whether to cancel an account is proprietary and would not be revealed. I can never have an account again, nor can any of my linked credit cards be used at Paypal ever again.
I've had this Paypal account for over 22 years - almost as long as the company has been in operation. Never in all that time have I been notified that any of my activity was prohibited, questionable, against policy, etc. etc. The termination notice I received today was the first I've heard.
I've scanned over my activity for the past year - which is only about a dozen or so purchases - and there is nothing that violates their policies (which I re-read). About 90% of the purchases were rocketry related: club memberships, stuff from Eggtimer or Madcow, odd parts from ebay or Ali. Could that be it? Because, I guess, terrorists also use rockets, or something? I'm at a complete loss.
As a side note, it doesn't seem wise to build a business around a company which lacks any semblance of transparency or customer service.
So, to wrap up this long venting post - sorry, I'm still a bit stunned:
1) Has anyone else here seen their Paypal account inexplicably cancelled?
2) We are truly living in 1984. It scares me that so much of our society and economy is based around private companies, which may or may not be acting in cahoots with foreign or domestic governments. These companies can cancel, censor, shadow ban, de-platform, de-monetize, disconnect etc. anyone they like for secret reasons, for questionable reasons, for illegal reasons, or for no reason at all.
Kelly
I've had this Paypal account for over 22 years - almost as long as the company has been in operation. Never in all that time have I been notified that any of my activity was prohibited, questionable, against policy, etc. etc. The termination notice I received today was the first I've heard.
I've scanned over my activity for the past year - which is only about a dozen or so purchases - and there is nothing that violates their policies (which I re-read). About 90% of the purchases were rocketry related: club memberships, stuff from Eggtimer or Madcow, odd parts from ebay or Ali. Could that be it? Because, I guess, terrorists also use rockets, or something? I'm at a complete loss.
As a side note, it doesn't seem wise to build a business around a company which lacks any semblance of transparency or customer service.
So, to wrap up this long venting post - sorry, I'm still a bit stunned:
1) Has anyone else here seen their Paypal account inexplicably cancelled?
2) We are truly living in 1984. It scares me that so much of our society and economy is based around private companies, which may or may not be acting in cahoots with foreign or domestic governments. These companies can cancel, censor, shadow ban, de-platform, de-monetize, disconnect etc. anyone they like for secret reasons, for questionable reasons, for illegal reasons, or for no reason at all.
Kelly
