Madcow Customer Service

[Onebadhawk]

I purchased an Arcas from Madcow rocketry.
I dealt with Michael Stoop of Madcow through the process.
Through the order process helpful and more importantly, accomodating,
would be an understatement.
A month went by before I started the build.
2 weeks go by before I get around to working on the nosecone.
After much work on the nosecone, I just happened to slip something round
over the top of it and I noticed, the nosecone is out of round,
sufficiently to be of serious concern.
I have great hopes of achieving mach with this rocket,
my 3" Intimidater is too heavy, it wil make great altitude, but not mach.
With these intentions, I can not leave a seriously out of round nose on the rocket.
It's a lay up, in a mold, as opposed to filiment wound.
It looks like it was remover from the mold too soon, while it was still soft.
I emailed Mike,
There's another nosecone on its way. No charge, of course, not even shipping.
This customer service I've found common with Madcow ( Mike ).

Teddy

 

[isobig]

Glad to hear MC customer service is top notch! I am just starting to build my Frenzy XL and hope I don't have any issues but if I do I know they will take care of it promptly.

 

[sodmeister]

I agree ,Mike is a fantastic fellow/vendor to deal with and talk to ,extremely good communication skills....and THAT is what keeps certain vendors on my AAA list ,and there are quite a few that know how to do that ,and a few that cannot.

You can`t talk/communicate to me...you don`t get my cash ,period !

Paul t

 

[o1d_dude]

All of my transactions with Mike have been great so no argument from me on the exemplary level of customer service.

View attachment 127310

Thanks again, Mike, for bringing the Squat back into production. Did my frequent requests influence that decision at all? :lol:

 

[Logic Officer]

I have always had excellent service from Madcow. And I absolutely love their new fiberglass kits.
I am building my Frenzy XL for my level 3.

 

[kelltym88]

You can`t talk/communicate to me...you don`t get my cash ,period !

Paul t

Hi Paul, how's it going? Just mail me a check.... :rofl:

Madcow has awesome service,period! And, if you live close enough, you can pick up your stuff as well.

 

[troj]

Mike is good people.

My experiences with him have been fantastic.

-Kevin

 

[isobig]

I have always had excellent service from Madcow. And I absolutely love their new fiberglass kits.
I am building my Frenzy XL for my level 3.

Great minds think alike!