Hi all,
Just got my USB IO dongle in the mail today and tried to hook it up.
[There is a solution at the bottom. If you don’t care how I got there, skip to the TL;DR]
Installed the software, drivers loaded. Hooked everything up, tried to connect, no joy. Went through all the variations of COM ports with no help. Went to the website for drivers shown in the manual, downloaded and installed from there (same driver version, as it turns out). Still no help.
Went a-searching, and found @tfish post with the required order (start software, hook everything together except the cable to the RRC3, turn on the switch, then initiate a connection from the software and plug the cable into the RRC3 as it’s in the 20 sec countdown). Still no joy.
Re-accomplished the above, except this time stood on one foot and tried to hold my mouth right, just in case. No help.
Rechecked that I had the right COM port. NOTE: on the Win 10 version of Device Manager, the two drivers are split, one in the USB section and the other in the Ports section. Right-click on the driver to see its properties, and the COM port that it’s using is in the verbiage under the last tab.
Or, just try them all (starting at the last one, which is most recent and is probably correct).
COM port was confirmed correct. Then the “AHA” moment came. Right clicked on the MDACS program (not the shortcut) and ran compatibility checker. Came back that the program wasn’t compatible with at least my version of Win 10 pro (albeit an insider build). But set the compatibility back to Win 8, retried the connection, and SHAZAM! Everything worked as advertised.
TL;DR — If you’re running Win 10 and MDACS won’t connect, change the program compatibility to Win 8. (Right-click on the program itself, then you can set compatibility from that menu.)
Standard disclaimer for all things computer: YMMV.
I hope this helps someone else.
-Bill.
Just got my USB IO dongle in the mail today and tried to hook it up.
[There is a solution at the bottom. If you don’t care how I got there, skip to the TL;DR]
Installed the software, drivers loaded. Hooked everything up, tried to connect, no joy. Went through all the variations of COM ports with no help. Went to the website for drivers shown in the manual, downloaded and installed from there (same driver version, as it turns out). Still no help.
Went a-searching, and found @tfish post with the required order (start software, hook everything together except the cable to the RRC3, turn on the switch, then initiate a connection from the software and plug the cable into the RRC3 as it’s in the 20 sec countdown). Still no joy.
Re-accomplished the above, except this time stood on one foot and tried to hold my mouth right, just in case. No help.
Rechecked that I had the right COM port. NOTE: on the Win 10 version of Device Manager, the two drivers are split, one in the USB section and the other in the Ports section. Right-click on the driver to see its properties, and the COM port that it’s using is in the verbiage under the last tab.
Or, just try them all (starting at the last one, which is most recent and is probably correct).
COM port was confirmed correct. Then the “AHA” moment came. Right clicked on the MDACS program (not the shortcut) and ran compatibility checker. Came back that the program wasn’t compatible with at least my version of Win 10 pro (albeit an insider build). But set the compatibility back to Win 8, retried the connection, and SHAZAM! Everything worked as advertised.
TL;DR — If you’re running Win 10 and MDACS won’t connect, change the program compatibility to Win 8. (Right-click on the program itself, then you can set compatibility from that menu.)
Standard disclaimer for all things computer: YMMV.
I hope this helps someone else.
-Bill.
