Just had to post this here, even though Im pretty sure everyone here already knows John is great.
My chute release took a hard landing after the parachute tangled (my fault), and apparently when the case popped open I lost the spring. When I tried to fix it I made things worse. I emailed John, and he told me to just send it in. Luckily the main board was still fine and he fixed it up (even updating the firmware) and sent it back to me (all in a week).
Great company and great products. Think I'll be getting a spare to loan out at my club's launches.
My chute release took a hard landing after the parachute tangled (my fault), and apparently when the case popped open I lost the spring. When I tried to fix it I made things worse. I emailed John, and he told me to just send it in. Luckily the main board was still fine and he fixed it up (even updating the firmware) and sent it back to me (all in a week).
Great company and great products. Think I'll be getting a spare to loan out at my club's launches.