Does anyone know if Giant Leap Rocketry is still in business? I know they have a website, but I've tried to get a couple pre-purchase questions answered via their "contact me" link and had no reply or acknowledgement after 4 days.
Yes they are a live and well. We just filled an order to them last week.
Thanks for all the replies. I think it's sad that a company provides a "contact me" link and then fails to monitor it. Although I know I could call them, or PM someone, I'm not sure I want to do business with a company that is not responsive to their customer's needs via email.
There are too many other companies out there who do respond in a more timely manner.
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But not too many that sell Aeropoxy structural.
Thanks for all the replies. I think it's sad that a company provides a "contact me" link and then fails to monitor it. Although I know I could call them, or PM someone, I'm not sure I want to do business with a company that is not responsive to their customer's needs via email.
There are too many other companies out there who do respond in a more timely manner.
Purchasing is not my issue. I wanted to know certain specifications related to their parachutes and protectors. Their website says nothing about their weight, packed volume, or Cd. I have a specific need that requires that information. Further, their Kevlar chute protectors only say they fit "to X.X" airframe". I need to know the actual protector's width.GLR is a good company to work with, I have no problems with purchasing from them.
Purchasing is not my issue. I wanted to know certain specifications related to their parachutes and protectors. Their website says nothing about their weight, packed volume, or Cd. I have a specific need that requires that information. Further, their Kevlar chute protectors only say they fit "to X.X" airframe". I need to know the actual protector's width.
I've bought AeroPoxy from them, but I'm frustrated that they don't respond to simple questions that may lead to additional purchases. It's just that simple...:wink:
Does anyone know if Giant Leap Rocketry is still in business? I know they have a website, but I've tried to get a couple pre-purchase questions answered via their "contact me" link and had no reply or acknowledgement after 4 days.
Dear Mr. JD and Mr. 44,
Yes, I am still here and why I have not received or answered your question is not known to me. If you email to the following address, it comes direct to me and I will do my best to answer your questions. Goodness knows, I answer the phone looking at the size of my phone bill.
And Mr. JD, I am sorry you had a bad experience. If there is something I can do to make you happy, this is also the way to chew me out as well.
After our re-organization that I completed back in April, things on this end have been much better. The only issue still be-deviling me is on occasion a PayPal order does not come through to me and it ends up in the "PayPalPurgatory" requiring my boss to intercede and retrieve it from the account. I only know there is a problem when a customer rightly calls and asks "where is my order"? Wence I begin the back-track looking for it.
The rumors of my absence by the amount of orders I am handling are greatly exaggerated.
Kent
620-727-0045
[email protected]
As for the Magnaframe, it is being discontinued to make way for a new product to be released as soon as I get over this cold.
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