I just got my order in for main parts for 2 builds I'm working on. I ordered 2 pieces of BT70 and 2 pieces of BT80, all 4 pieces came crunched in multiple ways. The shipping box wasn't perfect but that doesn't explain all of the damage. I think the tubes where damaged before they were packed for shipping. One of the builds I can salvage by piecing 3 good sections of tube together, the other one I'll need to buy more tube.
why is it so hard to ship rocket tubes?
- Thread starter bjphoenix
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Who did you order from, how was it packaged?
My triangular-tube shipments from BMS have always been perfect.
rfjustin
Well-Known Member
My brother worked for UPS for many years and he said the word fragile is a French word meaning 'kick it harder'
lakeroadster
When in doubt... build hell-for-stout!
Yep.. BMS shipping is Hell-For-Stout.
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Yeah. Worked for UPS for a few years. It's flat out amazing how much actually does survive the trip...
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I've had BMS, eRockets, Estes and JonRocket replace product that arrived damaged. Reach out to the vendor.
Ha ha, flat out, I see what you did there
Fact is that many rocketry items, including kits and tubes, are cheap enough that it's often worthwhile for a vendor to simply toss them in a box and replace them if there's a complaint. Happily, some vendors are a bit more rigorous.
I usedto have to ship radioactives. 
Fedex's machinery hit one of our well built boxes hard enough to stuff a 25lb lead pig thru the 3/4" piece of plywood expressly designed to make that not happen. Out tests said it dropped ~30 feet, or out of an aircraft it wasn't allowed to be on, lol.
Fedex's machinery hit one of our well built boxes hard enough to stuff a 25lb lead pig thru the 3/4" piece of plywood expressly designed to make that not happen. Out tests said it dropped ~30 feet, or out of an aircraft it wasn't allowed to be on, lol.
dr wogz
Fly caster
I thought it was Italian.. (or Spanish..)
Rschub
Well-Known Member
OMG, I never noticed the "his end up" before. Foreshadowing?
rfjustin
Well-Known Member
Awesome! Who is the vendor that stepped up and made this right for you?
lakeroadster
When in doubt... build hell-for-stout!
This thread is useless without identifying who the vendor is and what mode of shipment was used.... just sayin.
Nothing can be learned. Step aside folks, disperse please.
Nothing can be learned. Step aside folks, disperse please.
erockets
usps
I had damages tubes from eRockets once, years ago, and they made it right with no fuss. I like doing business with them.
lakeroadster
When in doubt... build hell-for-stout!
Rschub
Well-Known Member
I'm not gonna rock the boat because they deliver my motors in the middle of the night sometime, with no signature or anything. It's like Keebler elves just apparate them onto my doorstep.
I am not a huge buyer, but I have never had anything but EXCEPTIONAL service from the folks at eRockets. Just saying.
I had a model airplane kit come in a box from UPS and it had tire tracks on it!!!!!!!!!
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eRockets has always fixed any problem, and fast.
I've had messages sent through the web site contact form answered by Randy late at night and on weekends.
Excellent vendor. A++
I've had messages sent through the web site contact form answered by Randy late at night and on weekends.
Excellent vendor. A++
Well that's what happened in my case too. USPS might have been the problem here- the first shipment had damage to the outer box, the second shipment didn't.
Pem Tech
Notorious Member
Package handling.
Same here, great company.
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When Ed LaCroix (sp?,) owned Apogee, they had 'blackshaft' competition tubing. My order came with a perfect size 12 bootprint right in the middle of the box complete with tread pattern. Box full of black cornflakes. Ed made good the whole order again. No problem. Always respected and admired him for that. Tim has transformed Apogee into what it is today. Last I heard Ed worked for Gary at Aerotech. I know he's still alive as he posted when Gassaway passed.
Tim runs an excellent shop over there!
Always go back to the vendor and see what they can do for you. If you can, document the condition of the box when it arrives with a couple of photos of different sides. Do the same again when you take the package out of the shipping box. Immediately do an inventory of the models package to make sure all parts are there and that nothing is damaged. Then package it all back up until its time to build. If you had any broken or missing pieces, get in touch with the vendor ASAP and send them your photos. The quicker you do this the better the odds you will have a positive outcome in your favour.
I had two separate incidents with eRockets recently.
1) On an order being shipped to Canada. Unexpected Courier Brokerage fee for $75 CAD on a $200 CAD order. Duty was $0 and Taxes were around $27 CAD. Randy was surprised and upset with the Courier and offer to go halves on the brokerage fee with me. I declined but thanked him for the offer. Its not eRockets fault but I loved the way Randy runs his business and tries to make things right.
2) The rocket from the previous order arrived in an undamaged box. However, upon unpackaging, there was a rip/cut in the middle of the model rocket bag. When I open the bag to take inventory I discovered that a coupler tube was missing, and that all the 36" long balsa sticks and sheets that had been bundled together were broken in roughly the same spot. After a bit of miscommunication, Larry at eRockets got in touch with the vendor and I received replacement components for all missing and broken parts.
While these two issues were annoying, I also realize that they are not eRockets fault and that they were dealing with a third party which makes things harder to make good. My hats off to the eRockets team for the job they did for me, the excellent way they run their business and the way they look after their customers. I look forward to shopping with them again.
I had two separate incidents with eRockets recently.
1) On an order being shipped to Canada. Unexpected Courier Brokerage fee for $75 CAD on a $200 CAD order. Duty was $0 and Taxes were around $27 CAD. Randy was surprised and upset with the Courier and offer to go halves on the brokerage fee with me. I declined but thanked him for the offer. Its not eRockets fault but I loved the way Randy runs his business and tries to make things right.
2) The rocket from the previous order arrived in an undamaged box. However, upon unpackaging, there was a rip/cut in the middle of the model rocket bag. When I open the bag to take inventory I discovered that a coupler tube was missing, and that all the 36" long balsa sticks and sheets that had been bundled together were broken in roughly the same spot. After a bit of miscommunication, Larry at eRockets got in touch with the vendor and I received replacement components for all missing and broken parts.
While these two issues were annoying, I also realize that they are not eRockets fault and that they were dealing with a third party which makes things harder to make good. My hats off to the eRockets team for the job they did for me, the excellent way they run their business and the way they look after their customers. I look forward to shopping with them again.
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