Last week, I placed an order with Thrustline (TRF's very own flying_silverad) for two sets of cluster centering rings. One set of 2x 18 mm motor in BT-60 tube, and one set of 3x 18 mm in BT-80 tube.
Within two days, the order arrived via Priority Mail.
Unfortunately, one set of rings was the wrong size. The 3x 18 mm cluster rings were BT-70 size instead of BT-80. When I let John know via a couple of e-mails, he not only is going to correct the error and send me the right pair of rings, he's letting me keep the BT-70 rings AND sending me a BT-70 tube so I have something to use the rings in!
I let him know he didn't have to do that, but even offering to do something like that is customer service WAY beyond anything I would have expected, even with the very high customer service standards exhibited by the vast majority of vendors in our hobby.
Thanks, John!
I give Thrustline 5 big thumbs up!
Within two days, the order arrived via Priority Mail.
Unfortunately, one set of rings was the wrong size. The 3x 18 mm cluster rings were BT-70 size instead of BT-80. When I let John know via a couple of e-mails, he not only is going to correct the error and send me the right pair of rings, he's letting me keep the BT-70 rings AND sending me a BT-70 tube so I have something to use the rings in!
I let him know he didn't have to do that, but even offering to do something like that is customer service WAY beyond anything I would have expected, even with the very high customer service standards exhibited by the vast majority of vendors in our hobby.
Thanks, John!
I give Thrustline 5 big thumbs up!