Thrustline Parts Customer Support

[JRThro]

Last week, I placed an order with Thrustline (TRF's very own flying_silverad) for two sets of cluster centering rings. One set of 2x 18 mm motor in BT-60 tube, and one set of 3x 18 mm in BT-80 tube.

Within two days, the order arrived via Priority Mail.

Unfortunately, one set of rings was the wrong size. The 3x 18 mm cluster rings were BT-70 size instead of BT-80. When I let John know via a couple of e-mails, he not only is going to correct the error and send me the right pair of rings, he's letting me keep the BT-70 rings AND sending me a BT-70 tube so I have something to use the rings in!

I let him know he didn't have to do that, but even offering to do something like that is customer service WAY beyond anything I would have expected, even with the very high customer service standards exhibited by the vast majority of vendors in our hobby.

Thanks, John!

I give Thrustline 5 big thumbs up!

 

[dr wogz]

yeah,
John is a pretty good guy.

 

[flying_silverad]

Thanks guys. I'll admit that on rare occasion I do make a mistake. So, a little extra is due.

I really don't sleep at night unless I've made things right.

 

[JRThro]

Originally posted by flying_silverad
Thanks guys. I'll admit that on rare occasion I do make a mistake. So, a little extra is due.

I really don't sleep at night unless I've made things right.

What really impresses me is that for a $2.50 mistake on a less than $10.00 order, you spent nearly another $10.00 to make it right.

Thanks, John!

(Hey, and I found a plastic Easter egg half in my kids' toy box that fits perfectly onto the end of that BT-70, so now I have a nose cone for it!)

 

[flying_silverad]

Easter eggs as a new source for nose cones. Time to head tot he dollar store!

 

[JRThro]

Well, as it turns out, I used the BT-70 and a spare BT-80 I had lying around to build the rocket that I talk about in this thread:
https://www.rocketryforum.com/showthread.php?s=&threadid=20685

No Easter eggs were used in the construction of this rocket.