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PerfectFlite Dead or Out of Business?

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NCTex

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I had an connection issue with a StratologgerCF and asked their help. PerfectFlite asked for some pictures of the board, I shared them, then they went silent. That was 12/22/2020. I've sent three emails over that were met with silence. Anyone else having this issue? Its really the final straw for me since they don't seem to even keep them in stock. I'm looking into Apogees from Eggtimer rocketry but would like to hear recommendations from others. This is a huge disappointment since I've used PerfectFlite exclusively for 7 years.
 

Antares JS

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Just bought two Stratologgers, so they are still around. I have a feeling the guy is tired of getting "When will they be in stock?" emails.

As for recommendations, I love my Featherweight Raven. Missileworks is also good if you're on more of a budget.
 

llickteig1

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There is already a long thread on this topic - probably don't need another. They have never had a good track record with email response. I got 2 new SLCFs last week.

 

PayLoad

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I'm a FIRM believer of "if it is not in stock, it does not exist & should not be sold or advertised for sale". Flightsketch comes to mind - love the product, but if you can't get it, what good is it?
 

BEC

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I'm a FIRM believer of "if it is not in stock, it does not exist & should not be sold or advertised for sale". Flightsketch comes to mind - love the product, but if you can't get it, what good is it?
Twenty-five FS Minis in stock right now, if you bother to look....
 

SharkWhisperer

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I had an connection issue with a StratologgerCF and asked their help. PerfectFlite asked for some pictures of the board, I shared them, then they went silent. That was 12/22/2020. I've sent three emails over that were met with silence. Anyone else having this issue? Its really the final straw for me since they don't seem to even keep them in stock. I'm looking into Apogees from Eggtimer rocketry but would like to hear recommendations from others. This is a huge disappointment since I've used PerfectFlite exclusively for 7 years.
I'd be less concerned about what the have in stock and very, very concerned about potentially crappy customer service if a valid complaint went unaddressed for 2 months and 3 email attempts. Did you try phoning? (603) 735-5994.

I thought only Firefox pulled that crap these days.
 

ThePlmbr

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The last time I needed support from perfectflight it took two emails, but they did get back to me. Remember, this is not his full time project. Things are just a little strange still. Send another email or try the phone #. Good -luck. I have no connection to Perfectflight, but I do fly their altimeters. I also fly altimeters sold by others. Greg Olson
 

mo2872

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I'm a FIRM believer of "if it is not in stock, it does not exist & should not be sold or advertised for sale". Flightsketch comes to mind - love the product, but if you can't get it, what good is it?
This right here was my gripe with another vendor recently.........I’m hoping they have listened and will learn, and make their name even better.
 

gtg738w

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I'm a FIRM believer of "if it is not in stock, it does not exist & should not be sold or advertised for sale". Flightsketch comes to mind - love the product, but if you can't get it, what good is it?
So I've been frustrated by these threads, Since you mentioned FlightSketch, here's my take:

#1 - Nobody in this business is trying to get rich. Most of us are just trying to give something back to the hobby we love for as long as we can sustain it.

#2 - PerfectFlite also supports ~5000 students every year as the sole-source for altimeters for TARC competition. The FireFly is always available and it's good to see that they are giving priority to what is likely the future of our hobby.

#3 - Demand reflects quality. People want StratoLoggers for good reason & they are consistently shipping what is available. It pays to support products and companies that manufacture in the US and test by hand.

#4 - Global electronics shortage - We would love to be shipping several new products right now! Unfortunately Bosch Sensortec is still giving us dates ~5/21 and U-Blox is even farther out ~7/30. Can't do much about that, the last few years have been brutal on supply chains. We'll be lucky if they hit these dates.

So should the StratoLogger be discontinued? - No. Should we pull our product pages for upcoming releases? - No. We've gotten a tremendous amount of useful feedback that has directly influenced the products we will release. Sure it's frustrating you still can't buy one, but the process will ultimately benefit everyone.

Bottom line is it takes a lot to support even a simple vendor storefront. Hopefully you realize that. Innovating and bringing new products to market is even harder, especially today.

Russ Parrish - FlightSketch
 

GregC

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So I've been frustrated by these threads, Since you mentioned FlightSketch, here's my take:

#1 - Nobody in this business is trying to get rich. Most of us are just trying to give something back to the hobby we love for as long as we can sustain it.

#2 - PerfectFlite also supports ~5000 students every year as the sole-source for altimeters for TARC competition. The FireFly is always available and it's good to see that they are giving priority to what is likely the future of our hobby.

#3 - Demand reflects quality. People want StratoLoggers for good reason & they are consistently shipping what is available. It pays to support products and companies that manufacture in the US and test by hand.

#4 - Global electronics shortage - We would love to be shipping several new products right now! Unfortunately Bosch Sensortec is still giving us dates ~5/21 and U-Blox is even farther out ~7/30. Can't do much about that, the last few years have been brutal on supply chains. We'll be lucky if they hit these dates.

So should the StratoLogger be discontinued? - No. Should we pull our product pages for upcoming releases? - No. We've gotten a tremendous amount of useful feedback that has directly influenced the products we will release. Sure it's frustrating you still can't buy one, but the process will ultimately benefit everyone.

Bottom line is it takes a lot to support even a simple vendor storefront. Hopefully you realize that. Innovating and bringing new products to market is even harder, especially today.

Russ Parrish - FlightSketch
Thanks for posting Russ. I am relatively new to rocketry electronics and learning a great deal. After seeing your post I went to your website and purchased a FlightSketch Mini. Cannot wait to try it out. Thanks for what you do. Have a nice day.
 

Buckeye

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Why buy them if they give you no customer support when you have problems or questions.
People like me who have a long history of using PF products are more frustrated with supply, not service. The PF units are rock-solid, and documentation is excellent, so the need to call them for customer support is minimal. Other electronics vendors have poor documentation, or are full of EE jargon, such that it is necessary to call them or search this forum for answers.

At least PF is honest about what they have in stock.
 

kweaver

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Thanks to both FlightSketch and Perfectflite have, used and recommend both companies products.
Ken
 

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