No igniter or ejection charge on certain AeroTech reloads?

[billdz]

Until today, every AT reload I bought came with an igniter and a vial of ejection charge. But today I opened my new J180 reload and it did not include either of these items. At first I thought there was an error, but the instructions indeed list the igniter and charge as additional "items needed for use". I did not buy from Apogee, but their listing for this motor has a photo of the kit that includes the igniter and charge, see
https://www.apogeerockets.com/Rocke...tech-54mm-Propellant-Kit-J180T-L?cPath=7_267&

Is there some way to tell if a reload kit includes these items? Had I known, I would have bought igniters with my order.

 

[rharshberger]

Contact AeroTech customer service, if it was supposed to have the items (it should iirc) they will take care of it.

 

[billdz]

The instructions specifically say these items are not included, so I doubt customer service will help, although I sure wish it was clearer before I ordered. I'll ask them, though.

 

[billdz]

Karl Baumann replied to my customer service email within minutes and says he will send me an igniter and the powder, that's great customer service.

 

[MClark]

Karl is the best.

M

 

[soopirV]

Did he clarify if this is a new thing for them though, or if it truly was an omission?

 

[blackjack2564]

Last shipment my vendor got had no igniters with reloads.

 

[billdz]

"Did he clarify if this is a new thing for them though, or if it truly was an omission?"

He said it was an omission, as "all 54mm reloads come with an igniter kit."