Not sure. But I Also sent him a Facebook message as were contacts on Facebook as well. Shows he has seen the message but never replied.I emailed him last month regarding a custom size of one of their kits and got no response back. Is the website contact info even working?
Same thing happened to me. I sent a PM which was seen but not responded to, bout a week later sent the email via their "Contact Us" on the website. I love Mach1 kits but something is going on that is clearly affecting production and basic things like answering emails/PM's and they should at least put a post somewhere either on their website or their Facebook page that addresses it.Not sure. But I Also sent him a Facebook message as were contacts on Facebook as well. Shows he has seen the message but never replied.
Same thing happened to me. I sent a PM which was seen but not responded to, bout a week later sent the email via their "Contact Us" on the website. I love Mach1 kits but something is going on that is clearly affecting production and basic things like answering emails/PM's and they should at least put a post somewhere either on their website or their Facebook page that addresses it.
I have seen this kind problem happen many times over the last 25 years. A new manufactor starts up and has a very good product. The word spreads and they over welmed with orders. Most are small operations and are trying to do the best they can. Give them a chance to catch up. Mach 1 has a very good line of kits.
Hey guys, we are working on orders as fast as we can, please be patient as every rocket is test fitted to make sure everything fits when you get it!! We sold out of some tubing and other things and had to wait to get stock!
Ronald
You guys will like the fit of Mach 1 parts.
Thanks for the update! Looking forward to receiving my order!Hey guys, we are working on orders as fast as we can, please be patient as every rocket is test fitted to make sure everything fits when you get it!! We sold out of some tubing and other things and had to wait to get stock!
Ronald
I hope that Steve is OK, whatever issues he’s going through. I have purchased several rockets from him, and while the communication was sparse, the products he delivers are FIRST RATE! Worth the wait.Just received my BT55 Electron and fin guides for 4 fin rockets from an order in early October. All in good order. Looks like they hand fit everything as there were pencil marks and stuff on the FG. Besides the lack of communication, you do get your orders. I am sure they will communicate with you when they begin working on your order.
I received my order in good condition a few days ago, but when I went to ask some questions, I saw that the website was down. Has anyone heard anything more from them?
.Hey guys, we are working on orders as fast as we can, please be patient as every rocket is test fitted to make sure everything fits when you get it!! We sold out of some tubing and other things and had to wait to get stock!
Ronald
I have received my order from them about 10 days ago. 2 BT60 rockets and a few other things. I have ordered from them many times, and always have received my orders. But you do have to wait.Has anyone received any shipments from Mach 1 Rocketry this month (January 2021)?
I placed an order back in December. They, of course, have not shipped the order and they are non-responsive to emails.
Zeke
My son received his order from Nov 8 during the week of Christmas. It was just a single rocket. I have a four kit order from Nov 15 still pending. Feel your pain.Still waiting on any kind of notice of shipping. My order was from the 12th of November. Heck would love some update of something.
Ok, NOW it makes more sense. When the site says "In Stock", to me, that meant it had already been produced, test fit, bagged, tagged and ready to ship. Apparently, that is not correct, and I can certainly understand the time it is taking NOW. I think they can probably see why I was getting irritated, as well, though. I was operating under the "How long can it take to throw 4 kit bags in a box and send it???"............*snip*..............................Every kit made by them is made when ordered...............*/snip........