I sent two emails (it was the same one twice), one two weeks ago and one early last week(ish) but haven't had a reply. After the first I received an automated notice that if I didn't get a reply, I should include the word "rocket: in the subject line just in case the spam filter blocked it. When I resent it the second time, I did that. Still nothing. No, I haven't called. I really dislike using the phone.