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Has anyone ordered from Polecat recently?

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Tronman

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I placed an order a week ago and never received a confirmation, although my credit card has been charged. Two followup emails and still no reply. Vacation? Some other issue?
 

iqsy59

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I have placed four orders with them over a couple of years, and have had good luck with them. If I recall, they did not respond immediately on the few occasions I had to correspond with them, but they did always respond and provide excellent service and support

I would say you're in good hands as long as you aren't needing immediate attention. That is not uncommon with many small vendors in our hobby. I have learned to plan accordingly, and my patience has improved over the years!

Cheers,
Michael
 

Tronman

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I have no problem waiting, but I was expecting an order confirmation to be automatically generated. I guess their website isn't set up to do that.
 

timbucktoo

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Have you called? I ordered last year and had a question & he picked right up.
 

o1d_dude

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It has been a few years since my last order but I was able to reach them by phone at the time.
 

dhbarr

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I'm 1:1, press button receive rocket.
 

Tronman

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Good idea. I'll try calling tomorrow.
 
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