Just a quick shout-out to Randy and the gang at erockets.
On my most recent purchase which arrived on Monday the 19th, two of the kits had damaged body-tubes. I e-mailed Randy that afternoon and he jumped on it pronto. Today - just three days later - I received two new body-tubes. In fact, the new tubes were far superior to the ones supplied by the original vendor.
Gotta love the quality of what I suspect were from the same stock used on his Semroc kits - good stuff indeed.
Considering that they shipped from Ohio to Georgia, and there was a three day turn around from notification to re-delivery, I couldn't ask for better service.
I have been buying stuff from Randy for about a year now, and when I've had past problems, which have been rare, he has always addressed every issue in the same manner.
Great company, great person, and great products. I'll be an erockets customer for as long as I'm still active in this hobby.
Thanks Randy!
Michael Garretson
On my most recent purchase which arrived on Monday the 19th, two of the kits had damaged body-tubes. I e-mailed Randy that afternoon and he jumped on it pronto. Today - just three days later - I received two new body-tubes. In fact, the new tubes were far superior to the ones supplied by the original vendor.
Gotta love the quality of what I suspect were from the same stock used on his Semroc kits - good stuff indeed.
Considering that they shipped from Ohio to Georgia, and there was a three day turn around from notification to re-delivery, I couldn't ask for better service.
I have been buying stuff from Randy for about a year now, and when I've had past problems, which have been rare, he has always addressed every issue in the same manner.
Great company, great person, and great products. I'll be an erockets customer for as long as I'm still active in this hobby.
Thanks Randy!
Michael Garretson