- Joined
- Jan 17, 2009
- Messages
- 15,468
- Reaction score
- 232
From the horses mouth, so to speak
I just had a terribly upsetting experience with regard to our own customer service. I had received word that a customer had a very unhappy experience with FlisKits. The details are not important other than to say that they had a problem with a kit and when seeking a correction never heard back from FlisKits.
Turns out we had a problem with our SPAM blocker and the note was flagged as SPAM and auto deleted (i found it in the trash can). I have fixed that problem by removing the blocker and will spam block manually, but that is no excuse. I am currently working to fix the problem with our customer.
I just wanted to relate to this forum and all who read it that we take customer service very seriously. Some may wish to point out that we have a nearly unblemished record and this incident is only one of a very, very few that have gone bad, but that is of little importance.
Our customer satisfaction rating is of no interest or comfort to the customer who happens to be at the end of the rare case of poor service. The fact that it was caused by a problematic spam blocker is also inconsequetial as it is still our responsibility.
Low quality products, poor customer service and the like are NEVER acceptable and we always will take full responsibility regardless of *why* it happened. We may scratch our heads over it sometimes and may even bemoan (to OURSELVES) that "it isn't *our* fault", but I will maintain to the end that it will NEVER be viewed as the "customers" fault.
If you have a problem with ANY FlisKits product, service, promotion or anything, please bring it to our attention. If you don't hear back from us in a reasonable period of time, please try again and/or try another avenue. This wonderful technology of ours isn't perfect which is why we provide many ways to reach us.
Thank you for your continued support
the gang at FlisKits
I just had a terribly upsetting experience with regard to our own customer service. I had received word that a customer had a very unhappy experience with FlisKits. The details are not important other than to say that they had a problem with a kit and when seeking a correction never heard back from FlisKits.
Turns out we had a problem with our SPAM blocker and the note was flagged as SPAM and auto deleted (i found it in the trash can). I have fixed that problem by removing the blocker and will spam block manually, but that is no excuse. I am currently working to fix the problem with our customer.
I just wanted to relate to this forum and all who read it that we take customer service very seriously. Some may wish to point out that we have a nearly unblemished record and this incident is only one of a very, very few that have gone bad, but that is of little importance.
Our customer satisfaction rating is of no interest or comfort to the customer who happens to be at the end of the rare case of poor service. The fact that it was caused by a problematic spam blocker is also inconsequetial as it is still our responsibility.
Low quality products, poor customer service and the like are NEVER acceptable and we always will take full responsibility regardless of *why* it happened. We may scratch our heads over it sometimes and may even bemoan (to OURSELVES) that "it isn't *our* fault", but I will maintain to the end that it will NEVER be viewed as the "customers" fault.
If you have a problem with ANY FlisKits product, service, promotion or anything, please bring it to our attention. If you don't hear back from us in a reasonable period of time, please try again and/or try another avenue. This wonderful technology of ours isn't perfect which is why we provide many ways to reach us.
Thank you for your continued support
the gang at FlisKits