Firefox Enterprises very disappointing Customer Service

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acer88

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I am very disappointing in Firefox Enterprises or better known by their website address firefox.fx.com. I purchased some product for a considerable amount of $$$ back on May 4th. They have my information on file so they invoiced my credit card and then they went silent. I have called their phone # which instructs you to use their email address for any correspondence.

They do not answer or reply to e-mails, so I have been waiting for nearly a month hoping that the products would miraculously show up at my doorstep..... Not yet.

at first I thought maybe it was in part due to the pandemic, but I am not so sure anymore.

anyone else have issues or problems with this company?
 

cwbullet

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No doubt about it
 

jderimig

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I ordered chemicals recently that were out of stock. Skylar emailed me promptly and let me know and asked about substitution options. I suggest emailing before you order. If you get no response then go else where.
 
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