Rocketman248
Well-Known Member
- Joined
- Jan 30, 2009
- Messages
- 2,395
- Reaction score
- 14
A few weeks ago, I ordered the LDRS22 DVD from Extreme Rocketry. After a week and a half, they had still not processed the order. I had to make some unexpected payments so I had to cancel the order. I sent them an email that said:
"I ordered the LDRS 22 DVD over a week ago and you still have not charged my credit card. Please cancel my order."
I recieved an email apologizing for the mix up. They cancelled the order with no problem. I thought they handled it very well. So yesterday, I reordered it and apologized for sounding harsh when I cancelled the order. I recieved this email today:
nick,
yes, you were very harsh with us and as a result you were added to a list we
no longer do business with. please take you business elsewhere.
--
Brent McNeely
Customer Service
-Extreme Rocketry
3020 Bryant Ave.
Las Vegas, NV 89102
Ph: 702.233.8222
Fx: 702.877.1211
I don't think this was a very good way to answer a sincere apology. Needless to say, I will definitely take my business elsewhere.
"I ordered the LDRS 22 DVD over a week ago and you still have not charged my credit card. Please cancel my order."
I recieved an email apologizing for the mix up. They cancelled the order with no problem. I thought they handled it very well. So yesterday, I reordered it and apologized for sounding harsh when I cancelled the order. I recieved this email today:
nick,
yes, you were very harsh with us and as a result you were added to a list we
no longer do business with. please take you business elsewhere.
--
Brent McNeely
Customer Service
-Extreme Rocketry
3020 Bryant Ave.
Las Vegas, NV 89102
Ph: 702.233.8222
Fx: 702.877.1211
I don't think this was a very good way to answer a sincere apology. Needless to say, I will definitely take my business elsewhere.