Estes Service HELP

[thunderdog]

HI GUYS
Lost a rocket to a crash (cosmos Mariner) on its first flight emailed ESTES customer service what happined got a email back asking for a pic of crash and engine code# sent that info got another email asking if i would like a interceptor e as a replacement and for a shipping address answered sure sent info and asked how long for shipping and how it would ship and :jaw:got no return email waited a week emailed again:bangbang: NO RETURN EMAIL i dont get it?? any advice or help?? PS I HAVE ALL THERE EMAILS
thanks
thunderdog
(al)

 

[Marlin523]

What was your recovery system? Did it deploy? What engine did you use?
Need more info

 

[thunderdog]

Hi,
Its a glider and D125 and went in nose first under power total trash!
thanks

 

[ga1ba2]

It could take several weeks to get your replacement. They have always followed through for me in the past but the last time for me has been over a year. If you want to email them be sure to include the ticket number in the email.

 

[kelltym88]

Patience grasshopper...