Estes customer service

Balsa Bob

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Just a quick “hats off” to the Estes team for yet another example of their superior customer service.
This past Saturday my Broadsword suffered a malfunction shortly after ignition resulting in burnt fins and a destroyed airframe.
I shared my sad story with Christine who, after a few informational questions, promptly restored to me a new pack of E12-4 motors and a “Big Daddy” replacement.
IMHO, their kits are terrific, their reputation is stellar, and their staff is A-Number One…!
 

AfterBurners

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Just a quick “hats off” to the Estes team for yet another example of their superior customer service.
This past Saturday my Broadsword suffered a malfunction shortly after ignition resulting in burnt fins and a destroyed airframe.
I shared my sad story with Christine who, after a few informational questions, promptly restored to me a new pack of E12-4 motors and a “Big Daddy” replacement.
IMHO, their kits are terrific, their reputation is stellar, and their staff is A-Number One…!

I had some dealings with Christine and she's absolutely the BEST!!!!! Its nice to know that there are companies out there that go above and beyond what is expected.
 
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