Hi all,
I'd just like to add our whole hearted support to what Empire Rockets are doing. Whilst I know that people do get concerned if there are delays in responding to enquiries or shipping orders, we sometimes need to remember that it's the little companies like Empire who bring so much excellent new stuff to the hobby, and more often than not, these are not companies with massive payrolls and a factory at their disposal...they are just mom and pop doing their best to fit in a rocketry business with everything else.
Some of you may have had some problems with Empire in the past, but let's give them a chance to find their feet and give us all what we want. I'll be perfectly honest with you....we have a *lot* more problems dealing with major distributors here in the UK than we do with companies like Empire. A lot of these big outfits just don't really care about customer service....and they don't seem particularly concerned that we choose to source a lot of our products elsewhere for this very reason.
I've been in contact with Jen at Empire a couple of times over this weekend....we're going to be bringing their kits to the UK market just as soon as they get themselves sorted out....but she was totally up front with me and told me they were struggling at the moment to keep on top of everything what with an imminent house move, little room to work, the kids and all the rest of it. Don't forget either that anyone making kits has to source their stuff from another supplier, who may be as interested in customer service as the distributors we have to put up with here....they couldn't care less whether you've been waiting two weeks for a bunch of nose cones or whatever. I suggested to Empire that they come along here and let everyone know what was happening....and that it was just the *not knowing* that people got upset about.
Now Vin has been along and held his hand up so to speak....let's all get behind them and give them all the support we can....hell we can't spend ALL our money on Fliskits !! Jim will understand ;-)
Let's just remember....if we didn't have people like Empire and the like, we'd all be stuck with whatever Estes or Quest produce in the Far East...and that would be it!
That's the Deepsky "thought for the day"
All the best to you all,
Andy
Deepsky Rocket Supplies
https://www.modelrockets.co.uk