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Well-Known Member
Jan 9, 2004
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I have had an order from March 8th, 2004 for a BSD 38 Special. Due to an unforseen illness, BSD had to shut down for most of the summer. I e-mailed Mark and he said that his kits were shipping and they were trying to clear the backlog. I told him that instead of the kit, I would just want a refund. Got an e-mail back saying that I would get my money plus the kit. Now that's some customer service. I did though decline the kit because right now I don't need it and really am getting involved in a larger EX project - he understood and I told him that I appreciated the gesture.

If you ask me, an all around class act!

Looks like he tried to go the extra distance to get things right for you. That's the kind of things people appreciate.