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edwardw

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I have had an order from March 8th, 2004 for a BSD 38 Special. Due to an unforseen illness, BSD had to shut down for most of the summer. I e-mailed Mark and he said that his kits were shipping and they were trying to clear the backlog. I told him that instead of the kit, I would just want a refund. Got an e-mail back saying that I would get my money plus the kit. Now that's some customer service. I did though decline the kit because right now I don't need it and really am getting involved in a larger EX project - he understood and I told him that I appreciated the gesture.

If you ask me, an all around class act!

Edward
 

JStarStar

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Looks like he tried to go the extra distance to get things right for you. That's the kind of things people appreciate.
 
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