# Anyone having problems with erockets lately

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#### Jtgreig

##### Well-Known Member
TRF Supporter
Hey just wanted to know if anyone else has been having problems with erockets? I placed and order on the 3rd said it would be here by the 7th. I know it is not the 7th yet but there has been no activity on the shipment at all. I have tried email and the phone number they have listed just rings and rings with no answer. Also I placed another order the following day and that order is going to get here today before the first order I had placed. Just kind of seems a little goofy all things considered.i love erockets and I buy quite a bit from them but if this doesn't get resolved I'll have to start looking for a new site to get my kits and supplies. Just curious if anyone else out there has had this problem with them.

#### jmasterj

##### Recent BAR
TRF Supporter
Shipments in the US are kinda messed up right now. Tracking numbers take longer than they used to before updating. Arriving to you on a Tuesday when you ordered on Friday seems unlikely in this shipping climate. I recommend patience.

Can't help you with the contact part.

TRF Supporter

#### K'Tesh

##### OpenRocket Chuck Norris
TRF Lifetime Supporter
I made an order on 11/15. It finally shipped on 11/23 and was delivered on 11/29. No explanation for why it took 8 days to finally mail the package. What I'm annoyed about is that PayPal gave me a \$2 coupon for my next eRockets order. No explanation for why I forgot the coupon.
I've seen posts on FB for eRockets recruiting for employees in the not to distant past. From my contacts within the industry, I've heard that the hobby is experiencing a resurgence, and I suspect they're in need of additional help to keep up with the increased demand.

#### hball55

##### Well-Known Member
My last order from eRockets took less than a week to get mailed from Ohio to Oregon. It's now on its way to China.
On a slow boat I presume.

#### cwbullet

##### Obsessed with Rocketry
Staff member
Administrator
TRF Lifetime Supporter
TRF Supporter
Global Mod
On a slow boat I presume.
Is there any other way to get something to or from China?

#### K'Tesh

##### OpenRocket Chuck Norris
TRF Lifetime Supporter
It has yet to be told to me... I suspect it's been loaded onto a racing sea cucumber.

#### eshenderson

##### President CATO
TRF Sponsor
Just be clear; most of us model rocket vendors do not run our businesses to make a living. Many of us have "real" jobs that pay the bills. We are not Amazon or Walmart or any of the other big box stores with automated warehouses full of inventory.

#### Arnie

##### Active Member
While I hate to say this, at least 60% of the time (and I'm being generous), an erockets ordered contains incorrect parts or kits

#### Old School Doug

##### Too energetic an ejection charge ??
One has to wonder if we've all been a bit spoiled by the "Amazon can get it here tomorrow" mentality. Even so, nothing is more frustrating for a customer than any vendor who doesn't respond to emails or phone calls. A little communication goes a long, long way towards satisfied buyers.

#### hball55

##### Well-Known Member
One has to wonder if we've all been a bit spoiled by the "Amazon can get it here tomorrow" mentality. Even so, nothing is more frustrating for a customer than any vendor who doesn't respond to emails or phone calls. A little communication goes a long, long way towards satisfied buyers.
Even Amazon isn’t what it used to be.

#### beeblebrox

##### 8 C6-0, 12 D11-9, 20 D20-0, 20 E5-0, 3 Cinerocs
McMaster-Carr is (Still) fast... Ordered hardware yesterday afternoon at 4:48PM, package arrived at 9:30 this morning...

#### kitbasher99

##### Well-Known Member
While I hate to say this, at least 60% of the time (and I'm being generous), an erockets ordered contains incorrect parts or kits

Do you contact eRockets about the mistakes? Do we correct them? If we don't know about them, how can we get better? We log every error and we try to get better.

#### boomtube-mk2

##### Well-Known Member
Is there any other way to get something to or from China?
Well . . . there's always

#### Arnie

##### Active Member
Do you contact eRockets about the mistakes? Do we correct them? If we don't know about them, how can we get better? We log every error and we try to get better.
Yup. Yup

#### Back_at_it

##### Well-Known Member
While I hate to say this, at least 60% of the time (and I'm being generous), an erockets ordered contains incorrect parts or kits
I find this interesting as I order from ERockets on a fairly regular bases. Nose Cones, rockets kits, Fins sets etc etc. In all of the orders I've placed I've only gotten one shipment where they made a mistake in shipping. When ordering some fins sets they accidently sent me two sets of the same fins when I only ordered one set. All other parts were in the box so technically they over shipped. I contacted them and they told me to keep them.

I did have one issue where a kit had a damaged tube. A replacement tube was shipped the same day I reported it. There are a lot of vendors out there that a really not very good but ERockets is not one them. I have had nothing but good experiences buying from them.

No