- Feb 5, 2015
- Reaction score
Hardly. You blindly copy-pasted the entire, confusing HTML email into the original post. Not easy to read at all.The email correspondence is clearly marked in the original post. Perhaps you should check your browser settings (or eyes).
$35.00 for Hazmat shipping? A while back ago it went from $27.50 to $30.00 to ship Hazmat. Neither Fedex or UPS charge $35.00.i cant read the email communication so dont know what was ordered.
but could see a $35 hazmat fee plus a $20 shipping fee happening depending on what was ordered.
Was the $50K a typo?! Ugh not saying I wouldn't be in the same boat if I had it but jeez, I will no longer keep trackBased on the response I received to an inquiry a few years ago about items that I wanted to purchase which ranged from 5% to 22% over MSRP, I now understand that many customers actually prefer to pay more for items because it makes them feel like they are getting better service. It was OK if I didn't happen to feel that way, though, because I wasn't the kind of customer they were looking for anyway. They only asked that I not use their webpages for reference.
Maybe the same rule applies to shipping, and by paying more some people may feel like they are getting their items more quickly.
I try my best not to miss an opportunity to share my Apogee anecdote. It has clearly left a lasting impression on me. I estimate that I have spent somewhere in the neighborhood of $50k to $75k on rocketry since I received that email...and every penny of it has been with vendors who were looking for the kind of customer I am!
In all seriousness, though, it sounds like both you and the vendor handled the situation appropriately in your case. It cost them one order, but you were able to place future orders with the confidence that overcharges would be corrected. If shipping rates seem out of line, I will always contact a vendor prior to making the purchase so that I know what my total bill will be. In most cases, high shipping was caused by the e-commerce software and was corrected during processing.
I really, REALLY, wish I could say it was. And no...I absolutely don't keep track. I had to take a small sample of typical months and then extend it out over the time since I received that email. I have no control. I am ashamed.Was the $50K a typo?! Ugh not saying I wouldn't be in the same boat if I had it but jeez, I will no longer keep track
Apogee is not alone, here. It is even easier to to overestimate, pack it up, and DO NOTHING unless the customer complains about it.Software has a hard time dealing with shipping unless you spend a LOT of time on it. For most, it's easier to overestimate, pack it up, get a real price and refund the difference.
Some places (cough*apogee*cough) don't always bother to check what the shipping cost against what was charged.
I'll gladly pay for packing materials and boxes....but the costs of pulling an item and someone packaging it up? You run a business on the internet. That's your overhead, not mine. Put it in your price.
$50 order gets you free shipping with Estes during their current sale. And they have many items at 75% or much more off of MSRP. By the way...with each of my 3 recent Estes sale orders they threw in a free 2 oz. Christmas ornament! :wink:I really don't understand this thread. Apogee isn't the only business that "overcharges" for shipping. Personally, I don't think they do. During the recent Estes sale, I ordered two low power kits. Shipping was $10.99 and took over a week to get here, via UPS. So, I just went to Estes website and put a $3.99 Christmas tree ornament in my cart. Estimated shipping for this 2 oz item by UPS is still $10.99. I've placed some sizable and expensive orders with Apogee, and I've paid less for shipping and gotten it faster, compared to other companies.
But what if I don't want to spend $50 to get free shipping? On my last order I chose not to spend another $35 just to save $10.99. And I didn't get a free ornament either. No matter what, $10.99 shipping for a Christmas ornament that they give away is highway robbery.$50 order gets you free shipping with Estes during their current sale. And they have many items at 75% or much more off of MSRP. By the way...with each of my 3 recent Estes sale orders they threw in a free 2 oz. Christmas ornament! :wink:
I understand your point!But what if I don't want to spend $50 to get free shipping? On my last order I chose not to spend another $35 just to save $10.99. And I didn't get a free ornament either. No matter what, $10.99 shipping for a Christmas ornament that they give away is highway robbery.
Of course they would. They have a great selection and a nice website. I mean if other vendors can do it why can't they? Tim seems to think that most other vendors will wait to ship items to get a bulk rate or something like that? Well if that's the case then I don't mind waiting a week or whatever it is? I rather do that and save money.Wonder if Apogee monitors this venue, perhaps they will take notice and make some adjustments if possible. I believe they would get more volume in sales.
Tim would certainly "get an earful" here, unless the Admins decided to shut it down . . .Maybe he should and then he might realize how many people will buy elsewhere.