We had a company dinner recently, and it turned out that two of my co-workers' spouses are involved in COVID response. They had a couple of interesting takes:
One is an emergency response trainer and is on the team that is evaluating Seattle's response to the pandemic. Two interesting things:
(1) Up until now, civilian disaster response* has assumed that infrastructure is disabled or destroyed and the focus is getting that infrastructure back online. With COVID, the problem wasn't that infrastructure wasn't available, and that changed people's expectations about how quickly they would receive services.
(2) Up until now, disaster response was considered to be a relatively short-term affair. Sure, rebuilding would take months or years, but the main emergency operations center would get closed down after a month or two. That's sure different with COVID...
* Military responses may be different, but most of us don't play in that world, nor does it necessarily flow over easily.
The other is a volunteer vaccinator at the Seattle mass vaccination clinics. One of their big takeaways is that people lie about eligibility, and the front line staff can't worry about that. Their goal at the clinic level is to get shots in arms. Except for age limits, if someone showed up with an appointment slot, they got the shot. On that point, my wife commented on that early in the vaccination program where there were people jumping the phase line--her take was that the people who were willing to break the rules to get a shot were probably also the ones who most needed the shots because they were going to break the social distancing rules as well.