Originally posted by zrs4
i ordered a mercury liberty bell from them on ebay, i paid using paypal on 3-23, and got the rocket on 4-13 i think, after 2-3 emails and requesting my money returned if they didnt have the product.
now 3 weeks may seem ok to some, and i didnt leave a negative because it did arrive. i also posted the transit time on the positive feedback..
there was a reason in there about moving --and for all i know it was true, but 3 weeks when someone is new, may not be a good omen, so if you want to buy something there i would probably be careful anyway.
Once again I feel compelled to play the Devil's Advocate in saying that many of the current "small" vendors who don't do a billion dollars a year business (perhaps
your order is the
only order today, and therefore will be handled with all possible haste....) are spoiling the rocket buyers. Estes used to have a 4 to 6 week note right on the order form. But the virtually overnight service you get from Semroc or Uncle Mike is far from the norm, as far as business is concerned. Try ordering a Rainbow Art set for your kids off the TV commercial (Allow 4 to 6 weeks delivery.....) Why? They're advertising on network TV!! Shouldn't they have them boxed up by the millions, waiting for my credit card number and address? Sure, but that's what regular business is. One thing you
should keep in mind before complaining, is this cut and paste from the Federal Trade Commission website:
Shopping by phone or mail is a convenient alternative to shopping at a store. The Federal Trade Commissions (FTC) Mail or Telephone Order Rule covers merchandise your order by mail, telephone, computer, and fax machine.
Mail or Telephone Order Rule
By law, a company should ship your order within the time stated in its ads. If no time is promised, the company should ship your order within 30 days after receiving it.
If the company is unable to ship within the promised time, they must give you an option notice. This notice gives you the choice of agreeing to the delay or canceling your order and receiving a prompt refund.
There is one exception to the 30-day Rule: if a company doesnt promise a shipping time, and you are applying for credit to pay for your purchase, the company has 50 days to ship after receiving your order.
My $$.02 worth,
Al