Kudos to BMS--A Class Act!
Hi everyone,
I wanted to publicly recognize Bill at BMS for outstanding customer service.
I recently placed an order for some kevlar and centering rings that I need. It was shipped promptly but he made a typo in the address. These things happen, no big deal. The typo is actually a common one, and unfortuantely has always resulted in lost/never received shipments over the several years I have lived at my current address, so I assumed the order was a goner and contacted Bill.
He immediately replaced the shipment, no questions asked. His prompt handling based on my word that the shipment was likely lost deserves a thumbs up all by itself.
However, much to my surprise, both shipments arrived promptly.
Since it was stuff that will get used up in time I decided sending back the extras was silly so I offered to pay for the extra product. Since the confusion originated with his typo, Bill wouldn't accept full price and suggested we split the difference.
Bill and his operation are a class act and put the customer first. Kudos to you, Bill!
Sincerely,
Marc
(the usual disclaimers apply; I have no connection to Balsa Machining Service other than as a more-than-satisfied customer)
"If at first you don't succeed, Scream and Leap!"
NAR member 92906
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