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Thread: Apogee components

  1. #1
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    Apogee components

    Has anyone ordered from Apogee? The other day I wanted to know what type of rail that they used for their rail launcher. I figured that they would be helpful because all their other info that they give for free. All I got was a headache! THe owner replied.. Its like going to a restraunt and askint the chef for the recipe and then leaving without ordering. Dumbest thing i ever heard. I was just trying to save money because im not rich and thought he would understand but guess not! I will never order from them, Their prices are to high, customer service sucks and the owner is a moron! I wish we could ban them! Thanks for reading!

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    Huh?
    Attached Images Attached Images  
    The process is continuous...

  3. #3
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    Quote Originally Posted by Jeffkermath View Post
    Has anyone ordered from Apogee? The other day I wanted to know what type of rail that they used for their rail launcher. I figured that they would be helpful because all their other info that they give for free. All I got was a headache! THe owner replied.. Its like going to a restraunt and askint the chef for the recipe and then leaving without ordering. Dumbest thing i ever heard. I was just trying to save money because im not rich and thought he would understand but guess not! I will never order from them, Their prices are to high, customer service sucks and the owner is a moron! I wish we could ban them! Thanks for reading!
    I do hope you're just a troll cuz you're not going to get much support here lashing out at people.
    Unstable by design
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  4. #4
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    Are you talking about the high power pad they sell? To answer your question, 1" rail is generally known as 1010 rail from the 80/20 company. Other companies sell similar extrusion rails that are compatible.
    NAR #89512 L2

  5. #5
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    Apogee Components is Excellent

    Great service and great support. At least whenever I asked. Prices are higher than some, but I've always felt some measure of support from me is justified given all TVM has given on the site for free. As for why he went off. Who knows? There is always two sides to every story. But rail types are pretty common knowledge.

    Jeff Gortatowsky
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  6. #6
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    I have ordered from them twice. And both times the order arrived quickly and had a free gift included in the box. The items have been top notch quality and I intend to order more from them.

    Let me ask you, if you had a business and someone walked in, asked a question about a specific item, then turned around and bought that same item from your competitor, would you get a little upset?

    They, Apogee, give away far more info than they sell.

    If you are new to the hobby. Shop around. Plenty of vendors to go around. But you can't judge one company based on the answer of one question that you didn't like.

  7. #7
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    Quote Originally Posted by RodRocket View Post
    I have ordered from them twice. And both times the order arrived quickly and had a free gift included in the box. The items have been top notch quality and I intend to order more from them.

    Let me ask you, if you had a business and someone walked in, asked a question about a specific item, then turned around and bought that same item from your competitor, would you get a little upset?

    They, Apogee, give away far more info than they sell.

    If you are new to the hobby. Shop around. Plenty of vendors to go around. But you can't judge one company based on the answer of one question that you didn't like.
    +1 I agree. Their website has invaluable information...the Peak of Flight articles are very helpful along with the video that covered a lot of construction techniques.

  8. #8
    I've never had a bad experience with them. I think they bring a lot to the hobby.
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  9. #9
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    Unless the owner of Apogee wishes to comment on this incident, I'm considering this a Troll post and nothing further can be gained by entertaining this person.
    Plays with wood, cardboard, and carpenters glue at home.

    L1 will have to wait until 2013. Oh well.......patience is a lost virtue any-ways...

  10. #10
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    I note that they sell 'standard 1" rail' in 8' lengths.

  11. #11
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    I've ordered from Apogee 3 times - always a positive experience. Their prices are higher, but they carry some unique items and the website just flat-out rocks. When I first returned to rocketry as an adult a couple of years ago, Tim's videos were my Bible. As a kid, I just glued parts together and spray painted - very little technique involved. Now my finished rockets are true models.

    There are many quality rocket vendors these days, so if you have a beef with one, simply find another that suits you.

  12. #12
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    My experiences with Apogee have been fine. Their quality has been good and orders usually arrive promptly and correct.

    By far they are currently the most active company in providing regular updates on technical/ craftsmanship matters the way the legendary Model Rocket News of yore did on a consistent basis years ago, although to be sure other companies are making an effort.

    While it sounds like they may have been a bit abrupt with you, it also sounds like you were, in fact, asking them to tell you how to duplicate one of their products for nothing (as far as they're concerned). I can't blame them for not being too thrilled with this idea although it sounds like they were probably a bit more blunt than they needed to be.

    Their prices as others have noted do tend to be somewhat high, but other factors (selection, variety, product quality, customer support) in some cases override this and ultimately it's up to each individual consumer to do their own due diligence and get the best value for themselves.

    From my own days in retail sales back in the past I can say it is sometimes amazing when people come in and demand you give away your product for free (or tell them how to get a free substitute).

    Frankly you can just look at the pictures and figure out how to make some kind of facsimile out of PVC or other materials. There are a bunch of threads on the other sub-forums on how to build them.
    Last edited by JStarStar; 20th February 2012 at 01:43 AM.

  13. #13
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    I've purchased several kits, motors and building supplies from Apogee and always received the material quickly. Only once was there any damage and that appeared to come from someone using the packing box as a seat, resulting in a crushed body tube. This was replaced within a couple of days. The prices are a little high, but the bonus points end up being a 10% discount, if I am doing the math correctly. I have always received prompt and courteous responses to any questions I have sent in to them, although I have never called.

  14. #14
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    I think you're being unfair... Apogee is known for good service. I've purchased from them and would continue to do so... they are a bit higher, but Tim does a LOT of stuff for the rocketry community-- his "Peak of Flight" newsletter and construction videos are a VALUABLE resource which he freely gives to the rocket community.

    Tim is a nice guy in person... I've met him and visited with him, and he runs a classy operation... but, being an engineer (used to work on Delta rockets IIRC) he might not have the best 'people skills' in the world... I ran into some "less than helpful" suggestions from him when I had some issues with Rocksim... one comment was "see, that's why you should have bought a MAC instead of a PC". That sort of thing... I don't think he's trying to be malicious, but just maybe not phrasing things well or thinking about how it comes across... I've known more than a few people like that, and some FAR FAR WORSE!!!

    Tim's written an article or two in which he's rather unapologetic about some things, like not donating kits or stuff for launches and things like that, because of the near-zero return on investment (free stuff going out the door that cost him money, but no rise in sales to offset that donation "loss", let alone actually improve profits). Hey, sometimes business is business... IF you BOUGHT the pad from him and had a question, THEN I think you'd have a legitimate beef... but just 'feeling him out' for answers to questions that you COULD find elsewhere (like here) probably with the intent of making your own from cheaper components bought elsewhere, well, he has a point... lots of brick-n-mortar stores, especially in the electronics business, are getting more and more desperate about this sort of thing... folks come in, handle the display models and play with them to find what they like, ask questions and chat things up with the sales staff for 30 minutes to an hour, then walk out and go home and order whatever they want directly off the internet cheaper... I'm not sure what the solution is... but basically it sounds to me like this was what you were doing... basically asking Tim about the parts needed to make your own cheaper and not buying it from him because he's "too high". Knowledge and experience and having something "turn key" and ready to go has VALUE too... If you don't like the "high cost" of something, well, then you have to be prepared to GET THE KNOWLEDGE OR EXPERIENCE YOURSELF, AS WELL AS MAKE THE THING YOURSELF...

    I'm pretty much with Tim on this one... and I can understand him getting ticked about it... he's running a business, probably gets 50 emails a day from folks asking questions about something they've bought or thinking about buying (not cloning) and dealing with customer service issues, etc. and in the middle of all that up pops a letter from someone asking "what do I need to clone your pad that's too expensive for me to buy from you directly?" I'd get PO'd too... though I wouldn't waste time answering you... I'd hit "DELETE" and go on to more important issues from PAYING CUSTOMERS!

    Later and good luck!
    OL JR
    The X-87B Cruise Basselope- THE ultimate weapon in the arsenal of homeland defense and only $52 million per round!

  15. #15
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    Since they (Apogee) sell this launch pad with or without the rail the reaction to your query seems a bit odd. It is especially odd when you consider that the add clearly states that it is a standard 1 inch 8ft rail.

    I can't argue with you that Apogee's pricing is a bit high when compared to the competition. That's why I seldom place an order with Apogee. The few times that I did order from them I got my products quickly. No complaints here.

    The hobby seems to be full of eccentric types. Maybe it's all the fumes from burning propellant.
    Jeff Vegh
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  16. #16
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    Folks I think it's okay to take issue with what the poster said but name calling is not the answer. I understand some of you like Apogee and thats cool but I would hate to see this devolve further.
    cheers
    Fred
    CAR # S 1024

  17. #17
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    I have to agree with Luke/JR. He pretty much summed it up about Apogee/TVM. I think Apogee/TVM offer a great service to our rocketry community. He has a building/payroll and inventory to maintain. He can't afford to give things away such as kits or dimension to items he sells.

    This forum has some smart people and if you need to find out anything just ask here and avoid the thrashing.

    I had a run in with TVM a couple years back, but in long run I let the dust settled and order from him again. He does offer a point system to where you can accumulate actual dollars you can apply to your next order. I shop around before I buy from Apogee and if it's something I was going get elsewhere for the same price I will buy it from Apogee so I will just to get the points.

    Luke/JR is right ...Tim doesn't have the best people skills, that's why he has other people who do answering the phone.

    Anyway just my two cents...

  18. #18
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    Quote Originally Posted by Jeffkermath View Post
    Has anyone ordered from Apogee? The other day I wanted to know what type of rail that they used for their rail launcher. I figured that they would be helpful because all their other info that they give for free. All I got was a headache! THe owner replied.. Its like going to a restraunt and askint the chef for the recipe and then leaving without ordering. Dumbest thing i ever heard. I was just trying to save money because im not rich and thought he would understand but guess not! I will never order from them, Their prices are to high, customer service sucks and the owner is a moron! I wish we could ban them! Thanks for reading!
    Did you get the answer you were looking for? Seems you have little support for your allegations!
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  19. #19
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    The folks at Apogee have been courteous and helpful to me, particularly with Rocksim. Given the specialized nature of that product alone I wouldn't want to burn a bridge with them. Sometimes it's better to write out a rant and then delete it. You can give an upset mind the catharsis it needs without being so openly negative about something that sounds so unimportant given the context of the world and universe we all live in. As a small business owner I probably can relate to where Tim is coming from.
    You can't rush rocketry.

  20. #20
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    Nothing worse than a troll who can`t spell nor structure a sentence properly ,gives very little credence to your plight...and that`s just for starters

    Sorry to be a little impudent ,but this type of first time poster and the post itself should be deleted and wiped from the record ,as it has no significance whatsoever !!


    Paul T
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  21. #21
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    Apogee Service--

    All my orders have been prompt and correct.

    Also Tim Van Milligan has been kind enough to answer e-mails to his company personally and was extremely helpful (don't see how he does that, he must get a ton of them.)

    I won't say you are wrong. I do know that I have bad days once in a while, and I suspect business owners do as well. So maybe this is the exception that proves the rule.

    It is amazing what you can do when you don't have a choice.

    Smart people learn from their mistakes.
    REALLY SMART PEOPLE learn from OTHERS' mistakes.

  22. #22
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    Quote Originally Posted by rocketspan View Post
    The folks at Apogee have been courteous and helpful to me, particularly with Rocksim. Given the specialized nature of that product alone I wouldn't want to burn a bridge with them. Sometimes it's better to write out a rant and then delete it. You can give an upset mind the catharsis it needs without being so openly negative about something that sounds so unimportant given the context of the world and universe we all live in. As a small business owner I probably can relate to where Tim is coming from.
    EXACTLY... the old saying "if you can't say anything nice, don't say anything at all" comes to mind. I'm not saying NEVER say anything "bad" because I think we ALL know of at least one particular vendor that stiffed a lot of people and went stark-raving nuts when she was called on it... (no need to go further there, so I'll leave it at that.) If you have a LEGITIMATE gripe, fine, but such usually requires a transaction between a paying customer and a vendor that wasn't up to par... not feeling people out for 'freebies'.

    As a small businessman, I've seen the same thing myself. I used to operate a custom hay cutting and baling service using our farm machinery to do work for others (kind of like that show "Harvest" that was on Discovery this past summer). I had a guy call me one time and ask me to come out to his "ranch" and look at what he wanted cut and give him a quote. SO, we jump in his truck and ride out across his native hog-wallowed pastures (rolling piles and slumps) covered with mostly old standing dry grass and weeds, which he wanted cut for hay... about 100 acres or so of it (a BIG job for small hay cutters). I told him given the status of the growth, the hay would be VERY low quality... but basically what the deal was, he wanted it BUSH-HOGGED (mowed down to the ground), BUT he didn't want to pay the same money to have it mowed and not have ANYTHING to show for it, so he decided to hire it BALED instead-- it has to be mowed first, then raked into windrows, then baled up into big round bales. After looking around, I told him I got $20 a roll for cutting, raking, and baling, and moving the bales to the edge of the field as a courtesy to clear the meadow. He got a bit indignant and started trying to chew me down, exclaiming, "Heck, I can get fertilized Jiggs Bermudagrass hay DELIVERED for $25 a roll! You gotta come down!" I looked at him nonplussed and said, "Well, do it, what are you wasting my time for?? I know what it costs me to cut/rake/bale and that's the deal... it's already cheaper than nearly everybody else around... take it or leave it... if you can get your fertilized hay delivered for $25 a bale, good for you... sounds like a HECK of a deal... go for it and have a good one!" I got out of the truck to get in my own to go to the house... He spooled the window down and hired me to come do it anyway, at my price.

    Of course his old hummocky pastures were VERY hard on my tractor and equipment and I did one patch and had a breakdown, so I finished that one patch and told him I wouldn't do the rest... that breakdown alone cost me enough time and money that I was pretty much broke even on the job... and the other field (the BIG one) was worse yet... better to cut my losses and call it a day.

    My Granddad and Daddy had the same crap when they sold hay back in the 50's... always some cheapskate showing up asking to buy hay, and then ranting and raving when it was "too high" (IE they're "too cheap") I understand it to a degree-- I'm "cheap" myself, but I always priced myself at the low end of the spectrum, so long as I made a profit. My old boss hired me to bale his hay, because I was a full $5-10 cheaper a bale to do it, and I'd actually come do it ASAP instead of dallying around and leaving it for weeks until the grass was old and tough and made poor hay, and then cut it and leave it on the ground for a week instead of raking it the next day like one SHOULD do, and then baling it the THIRD day (again like one should do-- this other custom guy he HAD been hiring would not only let the grass get over-ripe and old and tough, meaning the hay was low quality, but also would cut it and then not touch it til he was ready to bale it, just running a rake over it right ahead of the baler tractor to gather it into the windrow for baling, which means weathered, sun-bleached hay with little nutrient value left!) I made my old boss the best hay he'd ever gotten, good green-gold color and good smell, not the dry straw stubble his other guy made... but then the boss was GRIPING because I use a 30 year old baler that doesn't make the bales "rock-hard" like the brand new balers do... I told him "well, that's why I'm cheaper than the other guy... I'm not paying for a new $45,000 baler... If you want rock-hard bales, you'll have to hire him, and pay the high price to pay for his baler... don't know about your cows, but mine like good hay better than sorry hay and don't particularly care whether the bale is hard or soft..." He had a hard time arguing with that...

    People are people, and generally speaking, PEOPLE SUCK... LOL

    Later! OL JR
    Last edited by luke strawwalker; 21st February 2012 at 12:24 AM.
    The X-87B Cruise Basselope- THE ultimate weapon in the arsenal of homeland defense and only $52 million per round!

  23. #23
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    Quote Originally Posted by luke strawwalker View Post
    EXACTLY... the old saying "if you can't say anything nice, don't say anything at all" comes to mind. I'm not saying NEVER say anything "bad" because I think we ALL know of at least one particular vendor that stiffed a lot of people and went stark-raving nuts when she was called on it... (no need to go further there, so I'll leave it at that.) If you have a LEGITIMATE gripe, fine, but such usually requires a transaction between a paying customer and a vendor that wasn't up to par... not feeling people out for 'freebies'.

    As a small businessman, I've seen the same thing myself. I used to operate a custom hay cutting and baling service using our farm machinery to do work for others (kind of like that show "Harvest" that was on Discovery this past summer). I had a guy call me one time and ask me to come out to his "ranch" and look at what he wanted cut and give him a quote. SO, we jump in his truck and ride out across his native hog-wallowed pastures (rolling piles and slumps) covered with mostly old standing dry grass and weeds, which he wanted cut for hay... about 100 acres or so of it (a BIG job for small hay cutters). I told him given the status of the growth, the hay would be VERY low quality... but basically what the deal was, he wanted it BUSH-HOGGED (mowed down to the ground), BUT he didn't want to pay the same money to have it mowed and not have ANYTHING to show for it, so he decided to hire it BALED instead-- it has to be mowed first, then raked into windrows, then baled up into big round bales. After looking around, I told him I got $20 a roll for cutting, raking, and baling, and moving the bales to the edge of the field as a courtesy to clear the meadow. He got a bit indignant and started trying to chew me down, exclaiming, "Heck, I can get fertilized Jiggs Bermudagrass hay DELIVERED for $25 a roll! You gotta come down!" I looked at him nonplussed and said, "Well, do it, what are you wasting my time for?? I know what it costs me to cut/rake/bale and that's the deal... it's already cheaper than nearly everybody else around... take it or leave it... if you can get your fertilized hay delivered for $25 a bale, good for you... sounds like a HECK of a deal... go for it and have a good one!" I got out of the truck to get in my own to go to the house... He spooled the window down and hired me to come do it anyway, at my price.

    Of course his old hummocky pastures were VERY hard on my tractor and equipment and I did one patch and had a breakdown, so I finished that one patch and told him I wouldn't do the rest... that breakdown alone cost me enough time and money that I was pretty much broke even on the job... and the other field (the BIG one) was worse yet... better to cut my losses and call it a day.

    My Granddad and Daddy had the same crap when they sold hay back in the 50's... always some cheapskate showing up asking to buy hay, and then ranting and raving when it was "too high" (IE they're "too cheap") I understand it to a degree-- I'm "cheap" myself, but I always priced myself at the low end of the spectrum, so long as I made a profit. My old boss hired me to bale his hay, because I was a full $5-10 cheaper a bale to do it, and I'd actually come do it ASAP instead of dallying around and leaving it for weeks until the grass was old and tough and made poor hay, and then cut it and leave it on the ground for a week instead of raking it the next day like one SHOULD do, and then baling it the THIRD day (again like one should do-- this other custom guy he HAD been hiring would not only let the grass get over-ripe and old and tough, meaning the hay was low quality, but also would cut it and then not touch it til he was ready to bale it, just running a rake over it right ahead of the baler tractor to gather it into the windrow for baling, which means weathered, sun-bleached hay with little nutrient value left!) I made my old boss the best hay he'd ever gotten, good green-gold color and good smell, not the dry straw stubble his other guy made... but then the boss was GRIPING because I use a 30 year old baler that doesn't make the bales "rock-hard" like the brand new balers do... I told him "well, that's why I'm cheaper than the other guy... I'm not paying for a new $45,000 baler... If you want rock-hard bales, you'll have to hire him, and pay the high price to pay for his baler... don't know about your cows, but mine like good hay better than sorry hay and don't particularly care whether the bale is hard or soft..." He had a hard time arguing with that...

    People are people, and generally speaking, PEOPLE SUCK... LOL

    Later! OL JR
    You can cut my hay any day, but I think the transit cost would
    kill the deal for both of us.
    Ron Lemke

    When The People fear their government there is tyranny.
    When The Government fears The People there is Liberty.
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  24. #24
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    Quote Originally Posted by Shade View Post
    You can cut my hay any day, but I think the transit cost would
    kill the deal for both of us.
    Sadly, probly so...

    This past year has been the first year in I don't know how many (probably at least 25 years) that I've not made a single bale... we were SO dry there simply was NOTHING to bale... even the field that usually grows up in waist-high Old World Bluestem just before Thanksgiving never got over ankle high... not worth burning the diesel to cut it... might have gotten 2-3 bales off a 20 acre field... it was pitiful.

    My nephew from Indiana who's lived with us about 18 months or so now commented the other day, since we've gotten about half the rain we got all last year so far just so far this year... "It's January, and it's the greenest it's been in a WHOLE YEAR... " LOL Texas... Gotta love it!

    Later! OL JR
    The X-87B Cruise Basselope- THE ultimate weapon in the arsenal of homeland defense and only $52 million per round!

  25. #25
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    With all the free information on their website and good selection of products, I was thinking of ordering nose cones from them for my next rocketry class, as well as a few parts and kits for myself. It should infuriate the OP to know that after reading all the reviews on this single thread, I'm confident in going ahead with that purchase.

  26. #26
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    Quote Originally Posted by luke strawwalker View Post
    Sadly, probly so...

    This past year has been the first year in I don't know how many (probably at least 25 years) that I've not made a single bale... we were SO dry there simply was NOTHING to bale... even the field that usually grows up in waist-high Old World Bluestem just before Thanksgiving never got over ankle high... not worth burning the diesel to cut it... might have gotten 2-3 bales off a 20 acre field... it was pitiful.

    My nephew from Indiana who's lived with us about 18 months or so now commented the other day, since we've gotten about half the rain we got all last year so far just so far this year... "It's January, and it's the greenest it's been in a WHOLE YEAR... " LOL Texas... Gotta love it!

    Later! OL JR
    Sorry for the hijack.

    Last year was a little rough on hay here too. First cutting was a bit better
    than normal but we only got a very late second cut, typically we get 3
    cuttings. We have enough. But not much more.

    (Hey Luke you know the suburbanites are rolling their eyes right now... )
    Ron Lemke

    When The People fear their government there is tyranny.
    When The Government fears The People there is Liberty.
    Thomas Jefferson


    www.shopfloortalk.com

    Total Ns flown last year: 270.6
    (I gotta fix that problem...)

    Total Ns flown this year: 67.0

  27. #27
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    Quote Originally Posted by Shade View Post
    (Hey Luke you know the suburbanites are rolling their eyes right now... )
    Hey, a lot of us DFW suburbanites live near hayfields Some of us might have even gotten a little closer than that

    Doug

    .

  28. #28
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    196
    Even though Apogee Components has slightly higher prices than some other vendors, I still do business with them because Tim van Milligan because of the many free downloads and other free things on his website. I figure the value of the knowledge of these free items more than make up for the slightly higher prices. I will admit that I do purchase items that Apogee is the sole dealer for, such as RockSim and 18mm D 10 motors. I plan on buying the Apogee Saturn V in the future.

    If the OP is a troll, he isn't a very good one.

    Proud holder of the duck tape merit badge

    NAR # 91736
    "Research is what I'm doing when I don't know what I'm doing." ― Wernher von Braun
    “There is no such thing as an unsolvable problem.” ― Sergei Korolev
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  29. #29
    Join Date
    9th April 2011
    Location
    Middletown, CT
    Posts
    568
    This has to be a joke right? I bet if you asked nicely, maybe even put some sugar on top he would have gladly told you where you could buy the rail cheaper. He might have even sent you one for free seeing how you are not rich. Trying to hurt someone's business because you didn't get your way is petulant at best.
    L1 LOC Onyx
    L2 LOC Nuke ProMaxx

  30. #30
    Join Date
    15th April 2011
    Location
    Spring Hill, TN
    Posts
    377

    Excellent customer service.

    Tim's prices are higher for a reason. It cost money to provide what I see as the high water mark for customer service in his industry. It costs even more money to put out all the free resources he does like videos and newsletters which do nothing but support our hobby and community.

    When you walk in and in effect say; "tell me who your supplier is so that I can cut you out and save a buck," I am not surprised that he did not find time to honor your request. He was probably too busy providing service to an actual customer.
    Chris Dondanville
    NAR #93266 L2
    TRA #13242 L3
    Prefect Phoenix Missile Works (#81 Birmingham)
    NAR Advisor Music City Missile Club (#589 Nashville)

    email me

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