Has Estes ever screwed up your order?

Andrew_ASC · Apr 28, 2018

Order a kit they sent another. I'm going to email them. Ordered a conquest I got sent an Extreme 12. I may have to mail it back. Guess it's like getting the wrong order of food when you go out to eat. No big deal. Either eat it or complain to customer service. :eyeroll:

Steve Shannon · Apr 28, 2018

Andrew_ASC said:
Order a kit they sent another. I'm going to email them. Ordered a conquest I got sent an Extreme 12. I may have to mail it back. Guess it's like getting the wrong order of food when you go out to eat. No big deal. Either eat it or complain to customer service. :eyeroll:

Probably every company has this happen occasionally. Their customer service has always been one of the easiest to deal with ever.

Cnorm · Apr 28, 2018

Andrew, what is the point of posting this?

ThirstyBarbarian · Apr 28, 2018

I would not be surprised if they just tell you to keep it and send you the right one.

K'Tesh · Apr 28, 2018

Andrew_ASC said:
Order a kit they sent another. I'm going to email them. Ordered a conquest I got sent an Extreme 12. I may have to mail it back. Guess it's like getting the wrong order of food when you go out to eat. No big deal. Either eat it or complain to customer service. :eyeroll:

You can always send the Extreme 12 to me. :grin:

Really though, other than the delay, Estes will get you sorted. they are great about things like this.

Initiator001 · Apr 28, 2018

I ordered my first model rocket from Estes in January, 1970.

I have had only one error since then and that was 4-5 years ago when they forgot to include a kit I ordered.

Upon being informed of the error, Estes quickly sent out the missing kit.

Twice.

When I contacted Estes customer service about returning the extra kit I was told to just keep it.

Estes has excellent customer service.

goose_in_co · Apr 28, 2018

Same experience here. Email or call them, and they will set it straight.

Initiator001 said:
I ordered my first model rocket from Estes in January, 1970.

I have had only one error since then and that was 4-5 years ago when they forgot to include a kit I ordered.

Upon being informed of the error, Estes quickly sent out the missing kit.

Twice.

When I contacted Estes customer service about returning the extra kit I was told to just keep it.

Estes has excellent customer service.

justinwebb · Apr 29, 2018

Humans make mistakes, who would have thought such a thing. I know I’ve made my fair share at work and I’m sure you have as well. They will fix it and you will get a free kit out of it, I don’t see the issue.

Mr Rocket · Apr 29, 2018

I have never had a problem with Estes.

dhbarr · Apr 29, 2018

I had a creased body tube, and they took care of me right away.

I had a mishap with an Estes motor, and they took care of me right away.

They have the best Real Human (TM) customer service I've dealt with. YMMV, but probably not.

mhanna · Apr 29, 2018

Ya, they sent me my first order when I was 11, been hooked ever since!

GlenP · Apr 29, 2018

Maybe they had hired someone who failed the "Order Fulfillment 101" course in college first time and they had to re-take it?

DavidMcCann · Apr 29, 2018

I ordered a Phoenix from them once. They shipped me a Chevy Corvette by mistake. Ridiculous. Do you know how terrible the mileage is in hose?

Woody's Workshop · Apr 29, 2018

You will get the right kit. And most likely be able to keep the wrong one.
Build both, do Build Threads on both, provide 1st launch video of each.
Estes hasn't been around for as long as they have been by NOT taking of their customers...
But making good on any mistake or mishaps, and making up for your wait and any inconvenience.

DavidMcCann · May 1, 2018

Don't let this distract you from the fact that Hector is going to be running three Honda Civics with Spoon engines. And on top of that, he just went into Harry's and ordered three T66 turbos with NOS... and a Motec system and exhaust

Andrew_ASC · May 2, 2018

No I just finished up exam stuff and emailed Estes.

grouch · May 4, 2018

DavidMcCann said:
Don't let this distract you from the fact that Hector is going to be running three Honda Civics with Spoon engines. And on top of that, he just went into Harry's and ordered three T66 turbos with NOS... and a Motec system and exhaust

I wonder how many folks here half a clue about half of what you just said. I didn't know you were a ricer. I pegged you for more of a Ford and Harley kinda cat.

liv3mind · May 4, 2018

grouch said:
I wonder how many folks here half a clue about half of what you just said. I didn't know you were a ricer. I pegged you for more of a Ford and Harley kinda cat.

2jz.........no sh*t

Andrew_ASC · May 17, 2018

Estes sent a new box today.

AHansom · May 17, 2018

I knew they would take care of you. Just like they have treated customers for years. I'm usually afraid to post how well Estes responds to issues including damage and loss that wasn't there fault. Unfortunately I believe its just a matter of time before there generous customer policies are abused out of existence.

Has Estes ever screwed up your order?

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