I got pissed once at a local firm...we had an issue with fungus gnats in our house plants. Smaller than a fruit fly, and harmless, but damned annoying. Searched online for treatment, and found beneficial nematodes, microscopic worms that eat the fly eggs/larvae in the soil, stopping the progression. The site said next day air was required, because they're living creatures. Makes sense. Product was like $18, shipping was close to $30, but damn, I hated these bugs. Pulled the trigger, next afternoon package arrives, warm. Cold pack inside is warm too. I call the 800 number to see if they think the critters survived, and they say, "Oh yeah- we tested these in a car here when it was 115 degrees outside, and they were fine". I said, "Where are you? That sounds like my weather!" and they say, "We're in Tucson, AZ, technically Oro Valley". I about lost it...I'm in Oro Valley. The "store" is just barely 4 miles from me. Why they couldn't/didn't look at the address and realize this is beyond me, but it would've been nice if they had.
Unfortunately for me, they're the only gig in town that sells those, and they work amazingly well, so I've been a repeat customer (would've liked to cut them off), but now I drive the 5 minutes to and from when I need them.