Diggr
Well-Known Member
- Joined
- Dec 6, 2015
- Messages
- 53
- Reaction score
- 1
Backstory:
Right after X-Mass I went to my LHS and picked up several kits. Among the kits was an Estes V-2 (3228). I assembled the engine mount and prepared the tail cone according to instructions, or at least so I thought. This is the point that I realized that due to a profound brain fart, the aft centering ring had been mounted 2.75" too far aft! This was complicated by the fact that I had been very careful to get the gluing, in this case Titebond II, done properly. I don't think anything short of C-4 is going to get that stupid ring off.
So Saturday I sent Estes a E-Mail, seeking price and availability of the laser-cut card stock with the rings.
Rest of the story:
This morning, I get a response from customer service asking for a mailing address, saying they would send a "replacement". So I sent them the mailing address, and thanked them for their consideration. Then just after noon EST, I got an E-Mail from the warranty department indicating that the "replacement" is in fact an entire kit, not just the laser cut card! No expedited shipping, but an entire kit!??
Now that's some customer service - you screw up one of their kits and they bail you out. :eyepop:
Right after X-Mass I went to my LHS and picked up several kits. Among the kits was an Estes V-2 (3228). I assembled the engine mount and prepared the tail cone according to instructions, or at least so I thought. This is the point that I realized that due to a profound brain fart, the aft centering ring had been mounted 2.75" too far aft! This was complicated by the fact that I had been very careful to get the gluing, in this case Titebond II, done properly. I don't think anything short of C-4 is going to get that stupid ring off.
So Saturday I sent Estes a E-Mail, seeking price and availability of the laser-cut card stock with the rings.
Rest of the story:
This morning, I get a response from customer service asking for a mailing address, saying they would send a "replacement". So I sent them the mailing address, and thanked them for their consideration. Then just after noon EST, I got an E-Mail from the warranty department indicating that the "replacement" is in fact an entire kit, not just the laser cut card! No expedited shipping, but an entire kit!??
Now that's some customer service - you screw up one of their kits and they bail you out. :eyepop: