AZRxocet
Well-Known Member
- Joined
- Feb 7, 2014
- Messages
- 107
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After a successful launch and recovery of my 5.5" Nike Smoke last month,
I noticed when I got home and cleaned up the rocket for storage that it leaned about 15 degrees to one side. I looked at the retainer and cap and sure enough it had broken and wedged up onto the retainer body. After 1 email to Aeropack to see what could be done to fix it, Bob from Aeropack responded within 2 hours! I couldn't understand what I did wrong, the bird didn't land hard, didn't land on concrete or a rock or anything like that. I was at a loss for sure. He put my mind at ease and said I was one of 2 lucky recipients of a defective retainer body that had a short dimension on the inner step. I had a new retainer body and cap in my possession free of charge within 48 hours.
Removing the old retainer was a breeze, in fact the whole process of replacing was less than 10 minutes, except the JB cure of course.
Cut a straight line the length of the entire body down to the JB. Inserted a flathead screwdriver into the slot and twist...Presto...it pops off!
Changed to a 60 grit sanding drum to remove the old JB, and prep for new retainer.
Cleaned the new retainer threads with acetone, fresh JB, and I'm back in business!
I'm sure I'm not the first person to do this replacement process, but I was truly amazed by how simple it was.
Thoroughly impressed by how Aeropack handled the situation. True professionals, superior products, American made, outstanding customer service. They stand behind their product. Some may scoff at the price, but for me, I won't put any other retainer on a HPR. Also of note, even when the retainer "broke"...it still did its job and held everything together. Thanks Bob, and thanks to Aeropack.
I noticed when I got home and cleaned up the rocket for storage that it leaned about 15 degrees to one side. I looked at the retainer and cap and sure enough it had broken and wedged up onto the retainer body. After 1 email to Aeropack to see what could be done to fix it, Bob from Aeropack responded within 2 hours! I couldn't understand what I did wrong, the bird didn't land hard, didn't land on concrete or a rock or anything like that. I was at a loss for sure. He put my mind at ease and said I was one of 2 lucky recipients of a defective retainer body that had a short dimension on the inner step. I had a new retainer body and cap in my possession free of charge within 48 hours.
Removing the old retainer was a breeze, in fact the whole process of replacing was less than 10 minutes, except the JB cure of course.
Cut a straight line the length of the entire body down to the JB. Inserted a flathead screwdriver into the slot and twist...Presto...it pops off!
Changed to a 60 grit sanding drum to remove the old JB, and prep for new retainer.
Cleaned the new retainer threads with acetone, fresh JB, and I'm back in business!
I'm sure I'm not the first person to do this replacement process, but I was truly amazed by how simple it was.
Thoroughly impressed by how Aeropack handled the situation. True professionals, superior products, American made, outstanding customer service. They stand behind their product. Some may scoff at the price, but for me, I won't put any other retainer on a HPR. Also of note, even when the retainer "broke"...it still did its job and held everything together. Thanks Bob, and thanks to Aeropack.