***ADMIN - I've posted in the wrong area...please move as appropriate. Thanks in advance!***
I was doing a somewhat custom build/test using commonly available commercial rocketry parts last night and suddenly noticed that one of my parts had a misalignment even though I was very careful.
I was somewhat frustrated since I didn't see it at first and kept wondering why my part was "off". I then examined the part and saw that one of the operations wasn't performed aligned as it should be (just by a bit, but noticeable if you look).
I contacted the manufacturer and I got a reply of "Wow, in 12+ years this has never been noticed by us or any customer (as far as I know)! ". They offered some solutions as well as a refund; however they noted that it would take a while to make corrected ones, so I said I can deal with the ones I had knowing the issue.
The response was very quick and showed great customer service and given that this issue may have been going on for 12+ years and I may be the first to bring attention to it, I'm not going to say what the product is; however I'll just say that if you're trying to get things straight, make sure the item was made straight. In this case, there were two methods of application and the one I chose showed the issue.
BTW - it wasn't a motor tube.
I was doing a somewhat custom build/test using commonly available commercial rocketry parts last night and suddenly noticed that one of my parts had a misalignment even though I was very careful.
I was somewhat frustrated since I didn't see it at first and kept wondering why my part was "off". I then examined the part and saw that one of the operations wasn't performed aligned as it should be (just by a bit, but noticeable if you look).
I contacted the manufacturer and I got a reply of "Wow, in 12+ years this has never been noticed by us or any customer (as far as I know)! ". They offered some solutions as well as a refund; however they noted that it would take a while to make corrected ones, so I said I can deal with the ones I had knowing the issue.
The response was very quick and showed great customer service and given that this issue may have been going on for 12+ years and I may be the first to bring attention to it, I'm not going to say what the product is; however I'll just say that if you're trying to get things straight, make sure the item was made straight. In this case, there were two methods of application and the one I chose showed the issue.
BTW - it wasn't a motor tube.
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