Estes CS is Top Notch!

Well, I emailed Estes about 2 hours ago requesting a replacement BT for my Mercury Redstone that arrived in the mail with a big flat spot and creases. About 30 minutes ago, Mike Fritz emailed me back requesting my mailing address and will have a replacement sent out within the next week. Professional, painless and efficient! Thanks Estes and Mike!

Wait till you see what comes in the mail...they may well have sent you an entire new kit! :grin:

#1 in model rocketry for a reason.

Purkeypilot said:

Well, I emailed Estes about 2 hours ago requesting a replacement BT for my Mercury Redstone that arrived in the mail with a big flat spot and creases. About 30 minutes ago, Mike Fritz emailed me back requesting my mailing address and will have a replacement sent out within the next week. Professional, painless and efficient! Thanks Estes and Mike!

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Me too.

Got a replacement coming as well.

I wouldn't count on a whole kit, at the beginning of the month I got my MR, but was missing the capsule. The fins had a nice crack through them also. While customer service was quick to respond (the next day, since I emailed on Sunday), I received the parts needed and the new decal sheet within by Friday.

I had a very different experience with that same situation,
I received my replacement BT but I was just the tube and it was also
Smashed the delivery man even slammed it in the floor, I email Estes
And to this day no response,

Seems the Customer Service can vary and it may also depend upon who you get. In the past, when I've had issue, I was given complete replacement kits...even when I only asked for a part.

First was a Skywriter where I tried to paint it myself to make it more realistic and the primer coat crackled over the original paint...I asked for a new bt and they sent me the entire kit.

Then there was a Majestic (PS Kit), which had a big plastic drip blemish on the chromed nose cone...I asked for a new nose cone and got an entire kit.

The most recent case was I purchased an Estes Engine Assortment pack at my local Hobby Lobby and when I opened it, it was all A8-3s (I carefully checked the tape and it wasn't previously opened) and after several emails (seemed it may have been forgotten at one point), they finally sent me an entire new box.

I think there were 4 cases in all and I would've been fine with just the parts in some cases, but was really impressed with their great service; however I worry about others abusing it since not everyone out there is completely honest and abuse often results in policy changes.