Joe_Shockcord
Well-Known Member
- Joined
- Jan 20, 2015
- Messages
- 134
- Reaction score
- 7
A month ago I placed my first order with eRockets and unfortunately it did not go well. I received my order quickly and most of the items were there but one item was wrong and the other was less than what I ordered (I had ordered a pack of six 3/16" x 3" launch lugs and only received one lug tossed in the box). I immediately called Randy and he said he would send the correct items right away. After two weeks of nothing I called again and he said he'd check on the tracking number and get back with me. After a reminder e-mail he finally replied on 6/19 with this:
"nope, never found it. We are going to reselect the order again today. Of course we will be out of the Edmonds kit. If the first order does show up please let me know."
That was the last I heard from him and he has not answered any more of my e-mails. And of course, nothing has arrived.
This is very disappointing. I had really hoped that eRockets would at least try to uphold Semroc's reputation of good customer service but apparently that's too much to ask. How difficult is it to stick some launch lugs in the mail? I had also hoped to order more Semroc items in the future but if they can't get a small order right then I'm certainly not going to trust them with a large order. Or any order at this point.
"nope, never found it. We are going to reselect the order again today. Of course we will be out of the Edmonds kit. If the first order does show up please let me know."
That was the last I heard from him and he has not answered any more of my e-mails. And of course, nothing has arrived.
This is very disappointing. I had really hoped that eRockets would at least try to uphold Semroc's reputation of good customer service but apparently that's too much to ask. How difficult is it to stick some launch lugs in the mail? I had also hoped to order more Semroc items in the future but if they can't get a small order right then I'm certainly not going to trust them with a large order. Or any order at this point.