Aeropoxy (PTW&W)

JohnCoker · Jun 28, 2015

I just had a couple of strange experiences with PTM&W (the makers of Aeropoxy), which make me wonder if they're going out of business.

Last Monday, I called to ask if some older epoxy that I found in the back of a cabinet was still good (based on the lot number). They promised to call me back, but never did.

Then, they have apparently let their web store die. They didn't take it down; it's just broken! When I called to place an order, since the web store was broken, Dianne said "yeah, it doesn't work any more."

Finally, I ordered (via phone) some more laminating epoxy. They sent it out in good time, but when I received it the resin can was badly dented on the bottom and they sent the wrong hardener. (The order slip had the right one, but they put the wrong one in the box.)

This all struck me as very unprofessional and made me wonder if they're having problems.

cwbullet · Jun 28, 2015

The webstore worked for me.

Sailorbill · Jun 28, 2015

JohnCoker said:
I just had a couple of strange experiences with PTM&W (the makers of Aeropoxy), which make me wonder if they're going out of business.

Last Monday, I called to ask if some older epoxy that I found in the back of a cabinet was still good (based on the lot number). They promised to call me back, but never did.

Then, they have apparently let their web store die. They didn't take it down; it's just broken! When I called to place an order, since the web store was broken, Dianne said "yeah, it doesn't work any more."

Finally, I ordered (via phone) some more laminating epoxy. They sent it out in good time, but when I received it the resin can was badly dented on the bottom and they sent the wrong hardener. (The order slip had the right one, but they put the wrong one in the box.)

This all struck me as very unprofessional and made me wonder if they're having problems.

I got the same story on the web store earlier this year but I received all of my order in good shape.

MarkH · Jun 28, 2015

I was under the impression that their webstore, was not a primary sales avenue, and that they rely on dealers for sales. I get quicker and better service through Aircraft Spruce when Ordering Aeropoxy products. Giant Leap too.

rms · Jun 28, 2015

Yep, Aircraft Spruce for me too&#55357;&#56397;
Greg

o1d_dude · Jun 29, 2015

Ditto on the Aircraft Spruce for online sales. They also answer their phone and provide knowledgeable staff who can actually help.

GregGleason · Jun 29, 2015

Boy, I would be bummed if they went belly up.

BTW, I typically get mine via Aircraft Spruce as well.

BTW2, the PTM&W website seems to be working fine for me this morning.

https://www.ptm-w.com/

https://www.ptm-w.com/index.asp?pgid=15

Greg

rockdoc · Jun 29, 2015

I've ordered from PTM&W and have not had any issues.
I now order from Aircraft Spruce for my Aeropoxy needs as well as other supplies.

Viperfixr · Jun 29, 2015

Losing ES6209 would be awful. I use it for darned near everything. I think I will order a quart just to have some more on hand.

o1d_dude · Jun 29, 2015

Viperfixr said:
Losing ES6209 would be awful. I use it for darned near everything. I think I will order a quart just to have some more on hand.

Good call.

I'm going to order some more also.

Viperfixr · Jul 15, 2015

Cannot check out on the company website and an email sent two weeks ago was not responded to. Hmmmm...

GregGleason · Jul 15, 2015

Viperfixr said:
Cannot check out on the company website and an email sent two weeks ago was not responded to. Hmmmm...

Yep. Not good.

My guess as to the "why" of the lack of response is that they are summer short-staffed, either slammed with business or it's really slow. Or they have website issues. Or both.

I read on another forum the SpaceX uses PTM&W products.

If you get a response, let us know.

Greg

Viperfixr · Jul 18, 2015

I bought a quart kit from Aircraft Spruce...that should get me through the current build pile.

JohnCoker · Jul 18, 2015

GregGleason said:
My guess as to the "why" of the lack of response is that they are summer short-staffed, either slammed with business or it's really slow. Or they have website issues. Or both.

My guess is that they're old-fashioned and just not web-savvy. It seems inconceivable that a business would say "our web store isn't working any more," but maybe they're still in the 20th century.

I sent an email asking a question a few years ago and never got a reply either. The only way to contact them is by phone.

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