Which products are covered by warranty?
AeroTech/RCS will replace or repair any of its products which are proven to have failed to perform properly as a direct result of manufacturer defect. See the warranty policies below.
What is the term of the warranty?
Items in question must be returned to the AeroTech facility for examination within one year of date of purchase.
Is proof of purchase required?
Proof of purchase will be required as well as a letter explaining the nature of the failure.
What if my warranty item contains propellant or a delay charge?
If the failure includes any remaining propellant or delay charge, please email
[email protected] for instructions for mailing.
What else must I include with my warranty claim?
Customer name, address, and phone number must accompany all correspondence.
General: No warranty, either expressed or implied is made regarding AeroTech/RCS products, except for replacement or repair, at RCS’s option. Only those products which are proven to be defective in manufacture within 90 days or one year (applicable as described below), from the date of original purchase qualify. Incidental or consequential damages are not covered. For repair or replacement under this warranty, please send a copy of your paid invoice or other proof of purchase, the product involved, and a brief letter describing your experience with the reported failure. If your inquiry is regarding missing parts, please contact RCS directly. Freight or other fees incurred to send items to RCS are non-refundable. Note: Your state may provide additional rights not covered by this warranty.
RMS™ Hardware (18-98mm): Covered 1 year from date of purchase; motor casing must bear silk-screened AeroTech artwork or serialization plate - Ejection of forward or aft closure, casing bulge(s)/blistering, case rupture. Not covered: Forward or aft closure gas leakage (o-ring leakage) and resulting damage, degradation of casing artwork or anodization dye, hardware used with non-recommended reload kit, any incidental or consequential failure or damage related to use in a cluster or staged applications or otherwise modified in any way. NOTE: Hardware manufactured by an AeroTech/RCS RMS™ hardware licensee (such as Dr. Rocket/Reloadable Systems or Rouse-Tech) is not covered by the AeroTech/RCS warranty. Contact the appropriate manufacturer for warranty assistance.
